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APS6 Clinical Care Coordinator

2 weeks ago


Northern QLD, Australia Troocoo Full time $70,000 - $120,000 per year

About the Role

We're seeking a compassionate and experienced Clinical Care Coordinator to provide high-quality, evidence-informed case management and clinical support to individuals with complex needs. This role focuses on helping clients engage meaningfully with mental health care services and support systems through short-term, goal-oriented interventions.

As a Clinical Care Coordinator, you'll work one-on-one with clients to identify barriers to access, connect them with the right supports, and promote engagement in ongoing care. You will also liaise with a wide range of internal and external stakeholders to support the broader wellbeing of veterans, defence personnel, and their families.

Key Responsibilities

  • Provide clinical case management, risk assessment, brief interventions, and referral services to clients with complex and/or multiple needs.
  • Collaborate with internal teams and external service providers to deliver integrated care and facilitate support pathways.
  • Maintain accurate and confidential clinical records, care plans, and risk documentation in the Client Management System.
  • Participate in clinical supervision, professional development, and continuing education to maintain professional registration and high standards of care.
  • Support and/or co-facilitate group treatment programs and contribute to service promotion, community engagement, and evaluation initiatives.

Skills & Experience

To be successful in this role, you will have:

  • Strong interpersonal and communication skills with the ability to engage and support clients in distress.
  • Demonstrated experience in trauma-informed, client-centred practice.
  • High-level organisational and documentation skills, including the ability to maintain clinical records and assessments.
  • The ability to remain calm under pressure and respond effectively to critical incidents.
  • Proficiency in using IT systems, clinical software, and Microsoft Office.

Mandatory Requirements

  • Must be an Australian Citizen (in line with federal government requirements).
  • Ability to obtain and maintain a Baseline AGSVA Security Clearance.
  • Must hold or be able to obtain a Working with Children Check or Working with Vulnerable People registration (depending on jurisdiction).
  • Relevant professional registration or membership with one of the following:

  • Full AHPRA registration as a Psychologist, Occupational Therapist, or Registered Nurse, OR

  • Full membership with the Australian Association of Social Workers (AASW), OR
  • A Master's level Counselling qualification with PACFA (Registered Clinical Counsellor) or ACA Level 3 or 4 registration.

If you're a compassionate, skilled professional ready to make a meaningful difference in people's lives, we'd love to hear from you. Apply now to be considered for this impactful role in a supportive and dynamic environment.