Student Support Team Leader

2 days ago

Maroochydore, Queensland, Australia Master Trades Association Full time $60,000 - $90,000 per year
Position Overview

We are seeking a highly organised, reliable, and detail-oriented Advanced Administration Officer to provide comprehensive support within our Registered Training Organisation (RTO), and other training partners. This role involves attention to detail, document management, and communication across diverse stakeholder groups.

The successful candidate will support the compliance team, manage learner records using Student Management Systems (Ammonite), and ensure all administrative processes align with contractual and regulatory requirements. RTO experience is highly regarded.

Key Responsibilities

·     Provide high-level administrative support to the compliance team, ensuring accurate documentation and timely reporting.

·     Perform detailed data entry into Student Management Systems (Ammonite), including processing learner enrolments, updating records, and generating reports.

·     Liaise with government agencies and ensure compliance with contractual obligations and regulatory frameworks.

·     Manage multiple priorities and deadlines with minimal supervision.

·     Maintain confidentiality and data integrity across all administrative and learner-related processes.

·     Coordinate meetings, training sessions, and events, including preparation of agendas, minutes, and follow-up actions.

·     Support continuous improvement initiatives by identifying and implementing process enhancements.

What We're looking for:
Exceptional Communication Skills

·     Clear, professional verbal communication with students, trainers, government representatives, and executive leadership.

·     Strong written communication skills for drafting emails, reports, learner correspondence, and formal documentation.

·     Ability to adapt communication style to suit diverse audiences and contexts.

·     Maintains diplomacy and tact when dealing with sensitive or challenging issues.

Organisation & Time Management

·     Ability to manage competing priorities and meet tight deadlines.

·     Strong attention to detail and accuracy in all tasks.

Teamwork & Collaboration

·     Works effectively within a team and across departments.

·     Willingness to support colleagues and contribute to a positive workplace culture.

·     Ability to collaborate effectively with team members to achieve shared goals.

Adaptability & Reliability

·     Comfortable working in a fast-paced, changing environment.

·     Dependable and consistent in delivering high-quality work.

Key Selection Criteria

·     Proven experience in a high-level administrative role, using systems - specifically Ammonite.

·     Advanced proficiency in Microsoft Office Suite.

·     Strong written and verbal communication skills across all levels.

·     Ability to work with government agencies and within contract compliance frameworks.

·     High level of organisation, reliability, and attention to detail.

·     Ability to work independently and manage multiple deadlines.

·     Experience with Ammonite is highly desirable

·     Familiarity with RTO operations is also plus

What's in it for you: ·     Negotiable remuneration package.

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