Project Manager, Business Enablement, Merchant Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Merchant Network Services (GMNS) manages all aspects of our vitally important merchant relationships. GMNS Australia is the largest contributor of active locations in force (ALIF) in the region and has the potential for significant growth. Business Enablement team is a new team being stood up within GMNS organisation to provide first line of support/defence enabling both protection and growth for GMNS business. Team will achieve this by working very closely with Control Management team, Filed and COEs (MCO, GCO and Risk). We are seeking a highly motivated and experienced Project Managers to be part of this exciting team who will be making a difference to business.

Core responsibilities:

• Identify, owning and driving OREs to resolution in collaboration with all key stakeholders across the business
• Co-ordinating with internal and external auditors, executing on auditor's request and implementing remediation plans
• Efficient and timely implementation of regulatory changes including enhancements to existing processes and systems.
• Establishing systems and procedures to enforce robust AML/KYC procedures
• Ensure Risk, Compliance and Audit policies are adhered to across the Onboarding process
• Ownership and accountability of audit results, outcomes and remediations
• Management & resolution of compliance gaps
• Identify and implement projects to improve POC and activation
• Alignment across GMNS businesses with any nuances, including Compliance, Risk, Marketing, Operational Excellence and Operations teams.
• Document Standard Operational Procedures.

Qualification:

• Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs
• Ability to manage multiple projects simultaneously while maintaining tight deadlines
• Strong change management and communication skills
• Strategic, analytical thinking and problem-solving skills, ability to maintain very detailed project documentation are critical for the role
• Highly effective influencing skills, with an ability to build strong relationships with business stakeholders & partners
• Experience in compliance related roles is desirable
• Excellent attention to detail and ability to produce high quality documentation
• Fast learner, able to understand operational processes & capabilities
• Ability to manage multiple projects simultaneously while maintaining tight deadlines.
• Strong collaboration, influencing and communication skills.
• Good Excel and Power Point skills
• Ability to influence without authority

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.