Senior Program Director

Cbus management has commenced work to address a number of recent reviews and recommendations to uplift services, reduce risk and address Cbus' compliance in its operations. Changes will impact on multiple elements of the operating model and require a clear approach to integration, roadmap, management, and governance.

About the role

The Senior Program Director - Court Enforceable Undertaking (CEU) Program will lead a strategic transformation initiative to uplift our risk management and oversight practices so that we can improve our delivery and service to members. This multi-stream program aims to strengthen our risk management arrangements and improve systems, processes and oversight that we rely on to provide members with the best outcomes.
This role will focus on the planning, establishment and delivery of an integrated rectification plan addressing the findings of independent reviews and root cause analysis regarding operational risk management, information security and IT resilience, insurance claim processing delays, fitness & propriety and expenditure management, and insurance administration incidents.

This role requires a senior transformation leader with deep program delivery expertise, stakeholder influence, risk management acumen, and a passion for creating meaningful change for members.

This is a permanent position based in Melbourne.

Key Accountabilities

Program Leadership & Delivery

• Design and lead delivery of the integrated CEU Program, incorporating relevant in-flight initiatives into a coordinated roadmap.
• Establish robust governance, delivery rhythms, and program architecture to drive pace, alignment, and accountability.
• Deliver structured program streams addressing uplift areas identified in independent reviews and analysis.
• Coordinate with program managers, independent experts, regulators, and other stakeholders to create detailed implementation plans, including deadlines, milestones, processes, and risk mitigation protocols.

• Operate as a senior interface with key providers to deliver a joint transformation agenda and ensure shared program success.
• Influence and align executive stakeholders, functional leaders, accountable persons, and the Board through clear communication, insight-led reporting, and confident decision-making.
• Build strong relationships with independent experts, internal teams, and regulators to support effective delivery.

• Build and lead a high-performing program team with the capability and mindset to drive transformation.
• Foster a culture of collaboration, ownership, and innovation across the program.
• Partner with change management experts to embed new ways of working and ensure successful adoption across the business.
• Embed holistic uplift across Cbus' risk function, including people, processes, and ways of working to enable strong and effective risk management.

• Proven senior leadership in large-scale transformation or complex program delivery, preferably within superannuation, financial services or other member-oriented industries.
• Prior experience leading programs under regulatory enforcement highly beneficial.
• Extensive experience in risk management across technology, processes, people & culture and operational design.
• Prior experience in the design and embedment of operational risk frameworks, including a 3 lines of defense model underpinned by appropriate people capability, tooling, processes & procedures, reporting, and governance.
• Strong capability in managing strategic partnerships and co-delivery models.
• Formal qualifications in Business, Finance, Technology or a related field. Postgraduate qualifications (e.g. MBA) desirable.

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via *******

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,

Applications Close:
11th July 2025

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.