Intelligent Automation Analyst

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Intelligent Automation Analyst, you will be responsible for maintaining custom robotic processes for clients in support of RPA based solutions and workflows. You will be responsible for learning and becoming efficient with the proprietary software. As a member of this team, you will be expected to take ownership of your processes and escalate as needed.

Here's what you will experience working as an Intelligent Automation Analyst:

• Streamline client solutions by collaborating with them to configure solutions via user interface and SQL updates, managing expectations, and delivering desired outcomes.
• Create new RPA processes: Learn to build RPA processes using proprietary tools and scripting to create valuable results for clients.
• Manage and Maintain processes: Ensure smooth processing of RPA processes, including validating data and troubleshooting problems and unexpected results. Make or request updates to existing processes as needed based on changing applications and client needs.
• Support and Manage the Digital Workforce: Own the automation solutions as they are deployed into production. Troubleshoot and track down the source of errors, analyze technical and business exceptions, identify, and escalate changes/bugs, report automation performance and KPIs to stakeholders. Provide support as needed outside of normal business hours.
• Collaborate with team members: Actively partner with team members to make progress with RPA processes. Seek out and build positive working relationships with your colleagues and others and earn the respect and trust of your peers through quality, delivery, and consistency.

Required Skills:

• RPA experience preferred (UI Path, Automation Anywhere, Blue Prism, or other RPA platform), or other client facing application development experience.
• Experienced in client communication, adept at navigating issues, providing updates, and ensuring seamless interactions.
• Familiarity with database technologies like SQL, Cosmos, Mongo, etc.
• Familiarity with healthcare revenue cycle and/or payer organizations.
• Experience working in a Scrum or other Agile development environment.
• Strong problem-solving skills.
• Possess a proactive attitude and proven ability to achieve results with minimal supervision.
• Organized, detail-oriented, and process improvement minded.
• Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required. 

For this US-based position, the base pay range is $58, $95,429.25 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.

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