Phone Repair Technician and Sales Assistant

We are seeking a talented and experienced Mobile Phone Repair Technician & Sales Assistant to join our team in a busy Ipswich shopping center. This is an outstanding opportunity for a motivated professional to take on a dual role, providing both expert technical repair, exceptional customer service. We have casual and part-time phone repair technicians and sales representive positions available.

As a key member of our team, you will be responsible for:

• Expert Technical Repair: Diagnosing and performing component-level repairs on a variety of iPhones, Android phones, iPads, and Samsung tablets with a high degree of skill and efficiency.
• Sales & Customer Service: Drive sales performance by proactively engaging with customers. You'll use your product knowledge to confidently recommend the perfect accessories and services, meeting and exceeding sales goals while earning generous, performance-based bonuses.
• Store & Inventory Management: Maintain a clean, organized, and welcoming retail space. Responsible for managing stock to meet all seasonal demands and ensure product availability.

We believe in rewarding expertise and dedication. Our compensation package is highly competitive and designed to attract top talent:

• Casual Roles: A highly competitive base rate for our Phone Repair Technician & Sales Associates, starting from $33.19 per hour for the candidates with the right skill sets and team-oriented mindset.

• Part-Time Remuneration: The right candidate for our Phone Repair Technician & Sales Associate role can earn a total package of over $90,000 per year, which includes:

• Base Salary: A strong base of $68,000 - $75,000, depending on your skillsets experience.

• Incentive Bonuses: Over $5,000 for achieving realistic sales targets.
• Retention Bonuses: A tiered bonus structure that rewards long-term commitment: $2,000 (Year 1), $3,000 (Year 2), $5,000 (Year 3), and $8,000 (Year 4).
• Generous Leave: 4 weeks of annual leave and 10 days of sick/carer's leave.
• Superannuation: 12% superannuation.
• Supportive Culture: A "no-politics" environment where you report directly to the company director, and your contributions are valued.

To be a great fit for this role, you should have a proven track record of success and the following:

• Experience & Skills:

• At least 2 years in a Phone Repair Technician and Sales Assistant role, preferably within the mobile device repair industry. Less experienced but highly skilled candidates are also welcome.

• The ability to perform complex component-level repairs.
• Outstanding communication and interpersonal skills.

• Team-oriented Mindset:

• Act as a role model for all staff and a great team player in all aspects of store operations.

• Effectively implement head office strategies and have the insight to identify and solve problems that impact store performance.
• Take initiative to improve the store's flow, from product recommendations and display to advertising and staff mentorship.
• Work Ethic & Initiative: A proactive, reliable, and self-motivated approach. You should be able to work independently, find duties to improve store presentation and stock control, and maintain focus while on duty. No personal phone use in store.

• Flexibility & Eligibility:

• The availability to work weekends and holidays.

• Unrestricted work rights in Australia. There is no visa-sponsorship for this role and off-shore applications are not considered.

All candidates will begin on a 6-month casual contract, with the option to work up to 76 hours or more per fortnight. Formal performance reviews will be conducted at the 3- and 6-month marks.

Upon successful review, you will be offered a part-time or full-time contract based on your performance and preference.

If you are a highly-motivated professional with the skills and drive to succeed, we encourage you to apply.

Due to the high volume of applications, only shortlisted candidates will be contacted.

To apply, please send your resume and a brief cover letter to