Front Desk Receptionist

6 days ago

Bibra Lake, Australia Cockburn Ice Arena Full time $45,000 - $60,000 per year

Join Our Team at Cockburn Ice Arena

Your Gateway to a Thriving Ice Sports Community

Cockburn Ice Arena, a family-owned business operating a vibrant ice sports complex, is seeking two professional and friendly Front Desk Receptionists to join our dedicated team. With two ice skating rinks, Frostbite Café, MySkate Retail Store, the licensed Restaurant Cabin 401 Bar & Grill, and a state-of-the-art dance studio, we offer a dynamic and engaging environment.

Position: Front Desk Receptionist (2 positions available)

Type: Part time & Casual

The initial shift patterns for these positions are:

Role 1 - Part-time role, 2-3 shifts minimum per week - evening and weekend availability a requirement.

Role 2 - Casual Role, need to have availability for some day, evening and weekend shifts.

Additional shifts available in peak periods.

Key Responsibilities:

  • Provide exceptional customer service as the first point of contact (based at the reception desk of the Ice Arena).

  • Handle customer enquiries in person, on the phone, via email, or social media.

  • Demonstrate flexibility, adaptability, and composure under pressure.

  • Follow procedures, problem-solve, and assist with skate hire and café service.

Essential Skills and Experience:

  • Proven experience in a customer service role.

  • Strong teamwork and communication skills.

  • Ability to multitask and prioritize workload.

  • High-level computer literacy, willingness to learn new software.

  • Senior First Aid Certificate.

  • Working with Children Check (WA).

  • Police Clearance

Availability:

  • In your application please indicate your preferred roster pattern (role 1 or 2) and availability for additional shifts.

We Offer:

  • Supportive team environment with a positive culture.

  • Engaging job in a unique industry spanning sport, recreation, entertainment, retail, and hospitality.

  • Free parking and convenient access to public transport.

  • Complimentary General Session Ice Skating for you and your immediate family.

  • Discounted skating lessons and products.

Ready to Join Our Team? Apply Today

To apply, submit a compelling cover letter showcasing why you'd be a great addition to our team, along with your updated resume. Please include your preferred roster pattern and availability to be rostered in your cover letter.

Note: Only successful applicants will be contacted. Child protection is a priority at Cockburn Ice Arena; all candidates are subject to screening and assessment against child safety standards as part of our recruitment process.

No Recruitment Agencies, please.

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