Senior Claims Operations Manager
18 hours ago
We are seeking a highly experienced Senior Claims Operations Manager to oversee and optimise large-scale claims operations within the health sector.
Reporting to senior leadership, you'll be accountable for operational excellence across multi-site teams (3–10 direct leaders and 50–150 indirect staff). This role will focus on driving performance, customer experience, financial targets, risk management, and quality assurance while fostering a strong culture of continuous improvement and accountability.
Key Responsibilities:
- Lead and inspire multi-site claims operations, delivering on KPIs, compliance, and customer outcomes.
- Oversee risk and quality frameworks
- Drive operational excellence uplift through disciplined Active Operations Management (AOM).
- Develop and mentor leaders, embedding strong succession planning and a high-performance culture.
- Partner with internal stakeholders to ensure seamless execution, reporting, and change management.
About You:
- Proven track record in insurance claims leadership (preferably health).
- Strong expertise in risk, compliance, and quality frameworks.
- Experience in Active Operations Management
- Skilled in stakeholder engagement, performance leadership, and continuous improvement.
If you are interested in more details please apply today.
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