Senior Claims Operations Manager
2 weeks ago
**Job Overview:**
We are launching a new business operation and seeking talented individuals to help shape its future. This is an opportunity to contribute to projects that matter while growing your career in a dynamic and supportive environment.
Main Responsibilities:
- Lead and mentor a team of claims professionals to ensure optimal performance and development.
- Oversee the processing of workers' compensation claims and ensure compliance with regulations and company policies.
- Implement strategies to improve claims processing efficiency and quality.
- Monitor and analyse claims data to identify trends and areas for improvement.
- Collaborate with internal and external stakeholders to enhance customer service and support.
- Facilitate training and development programs for team members.
- Ensure a positive work environment that promotes teamwork and accountability.
Required Skills and Qualifications:
- Experience within leading teams.
- Experience in case management to effectively facilitate outcomes.
- Well-developed problem-solving and decision-making skills.
- Negotiation and influencing skills.
- Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.
- Proven conflict resolution skills and an ability to diffuse potential situations.
- Strong written and verbal communication skills.
- Tertiary or relevant qualifications in health/social services are desirable.
- Ability to work with different IT applications.
- Understanding of challenges for individuals.
About Us:
We foster a culture of inclusion and corporate citizenship and offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work. We welcome submissions from people from all walks of life and celebrate our diversity. We stand by the 'bring your whole-self to work' philosophy, and our inclusive culture powers our results.
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