Information & Retail Support Assistant

• Information & Retail Support Assistant (Clerk General Scale)
• 3x casual opportunities - roles likely to commence at beginning of February 2026
• Roles are based in Port Macquarie
• Package includes hourly rate of $20.08 to $39.30 plus casual loading and employer's contribution to superannuation

Do you want your work to make a difference for NSW?

Working to protect the state's environment and heritage.

About the role

Exciting opportunities to join our team as a casual at the Sea Acres Rainforest Centre in Port Macquarie.  These roles are responsible for providing professional customer service at the Visitor Centre and visitor information on all aspects of national parks and the local region.  Responsibilities include processing bookings, collection and reconciliation of park entry fees and retail/merchandise sales. This role will be on a casual basis with 7 day rotating roster and includes working weekends, public holidays and peak periods such as school holidays and long weekends.

About You

To be successful in the role, you will have:

• Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring sound time management and the ability to be flexible, particularly during high visitation times.
• Having worked in retail or hospitality previously, working directly with customers and supporting/resolving their queries with an ability to problem solve and enjoy building a rapport.
• Good communication skills to engage with customers, stakeholders, volunteers and staff across multiple Teams and deliver accurate concise information.
• Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies.
• Demonstrate good cash handling skills and point of sale transaction experience.

Essential requirements 

• A Working with Children Check (WWCC) is an essential requirement for this role.  The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.
• Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a sound appreciation of natural and cultural heritage conservation issues.
• Experience in cash handling procedures, stock control and ordering.
• Experience in computers and using word processing and spreadsheets.
• Current drivers licence.

This role may involve weekend work. This is a shift based role, under the Crown Employees (Conditions of Employment) Public Service Award.

For more information read the full Role Description:  Information and Retail Support Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do 

About NSW National Parks & Wildlife Service 

Visit a park 

North Coast Branch Overview 

To Apply 

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close: Tuesday, 2 December 2025 at 11.55pm.

Please note that interviews are scheduled to take place during the first two weeks of January 2026.

Should you require further information about the role please contact Hiring Manager, Ann Walton via or on

A recruitment pool may be created for casual opportunities of the same role or role type that may become available over the next 18 months. 

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. 

Looking for more information or assistance in applying? 

• Our commitment to a diverse and inclusive workplace. 
• How we encourage and support people with disability  
• Information and adjustments for individual needs for the recruitment process and the workplace. 

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Vithiya Yogarajah on please mention reference number

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at for a yarn. 

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