Senior Client Executive

• Hybrid role, work from home and our Parramatta office
• Tight knit and collaborative team environment

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Handling a range of account management, servicing, sales and administration responsibilities
• The first point of resolution for customer queries regarding their insurance needs.
• First point of resolution for team members, client escalations and complaints
• Investigating and resolving complex queries over the phone and/or via email correspondence.
• Working towards achieving both your KPI's and driving your team's revenue, acquisition, and retention targets.
• Identifying new business and up-selling opportunities as you interact with our clients.
• Multi-tasking whilst navigating a range of technologies.
• Partner with stakeholders and colleagues across the business to exceed client expectations.
• Work within company policy, adhered to our call handling guidelines, compliance, laws and regulations.
• Coordinating and facilitating product training for team and internal stakeholders
• Assist and support Senior management in upholding high team engagement

How this opportunity is different

You will be onboarded and coached by a team of experienced professionals. You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge. You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business.

We are looking for an individual with a can-do attitude who enjoys collaborating closely with clients and has the drive to learn and grow in our company. You will be part of a fast paced and varied Insurance Broking team who love to service our Entertainment clients and build relationships.

The right candidate will be provided with full training, ongoing support and guidance throughout their career at Aon.

At Aon, we are dedicated to offering flexible working, we welcome applications for those interested in part-time opportunities.

Skills and experience that will lead to success

• 2 -3 years experience across the insurance or broking industry
• Sound understanding of General Insurance across multiple lines, ideally in Commercial Lines
• Tier 1 Compliance qualified
• Highly organised, and comfortable working independently
• Interested in dealing with clients and customers and offering outstanding service
• Managing your workflow and proven success with prioritising work
• A team player who enjoys contributing ideas in a great team environment
• An all-rounder who thrives in a highly professional and fast paced position
• Motivated to grow, learn, and become an integral part of this team
• Excellent verbal and written communication

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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