Stadium Services Officer

About us

Basketball SA is the peak body for basketball in South Australia, responsible for the development, promotion, and governance of the sport across the state. With a long and proud history, we are dedicated to growing the game at all levels and providing state-of-the-art facilities for our community to enjoy. As an employer, we are committed to fostering a positive, inclusive culture and providing our team with the support and resources they need to thrive.

About the role

As a Stadium Services Officer (SSO) at Basketball SA, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our basketball facilities. Joining our team in a casual capacity, you will be responsible for assisting patrons, maintaining venue cleanliness, and contributing to the overall experience for all visitors.

The Stadium Services Officer facilitates the smooth running of games to provide a safe, secure, and positive environment for all players, coaches, referees, spectators, and stakeholders. Stadium Service Officers are the face of Basketball SA within Basketball South Australia venues.

What you'll be doing

• Greeting and assisting patrons with inquiries, directions, and any other customer service needs.
• Maintaining the cleanliness and presentation of our basketball venues, including courts, seating areas, and public spaces.
• Actively monitor games, including player, coach, and spectator behaviour. Be visible on the court and accessible to players, referees, coaches, team managers and spectators.
• Provide active support, communication, teamwork and leadership to the referee team and other stadium staff.
• Responsible for impartially resolving conflict and appropriately managing situations to encourage and uphold Basketball South Australia's Codes of Behaviour.
• Collaborating with the broader Basketball SA team to create a positive, welcoming atmosphere and culture for all visitors.

What we're looking for

• Excellent customer service skills and a friendly, approachable demeanour.
• Strong attention to detail and the ability to work efficiently and independently.
• Flexible and adaptable, with the ability to respond quickly to changing priorities.
• Ability to provide conflict resolution and de-escalate situations as required.
• High-character people who create great culture and encouragement to our sport.
• Confident communication and relationship-building skills.
• The ability to encourage, support and communicate with referees.
• Confident with iPad technology, apps and registrations.
• Flexibility working in multiple venues.
• Previous experience working with Referees or in a sporting landscape is highly desirable.
• A passion for basketball and a desire to contribute to the growth and success of the sport in South Australia.

What we offer

• The opportunity to be part of a dynamic, passionate team dedicated to the sport of basketball.
• Competitive casual rates of pay and the flexibility to work around your other commitments.
• A fun, fast-paced work environment with the chance to be involved in a variety of events and activities.
• Ongoing training and development to support your growth and success in the role.

Qualifications needed

• Working With Children Check
• First Aid Certificate

Other informationBasketball venues are located throughout the Adelaide Metropolitan area. Having a reliable mode of transport is highly desirable as this role may require you to travel between stadiums.

Venues

The stadium locations that we are currently seeking SSO's for are :

Marion | Mitchell Park | Morphett Vale | Springbank | St Francis | StarplexFlexibility to work at multiple stadiums is highly desirable.

Shift Times

Shifts will be rostered between the following hours:

Monday – Friday: 3.15 pm – 10.45 pm

Saturday: 8.00 am – 12.45 pm

Competitions

District

MSBL Inclusive

MSBL Mini

MSBL Senior

SAWBA

Interviews will commence from Wednesday, 15th October 2025.

Apply now to join our team as a Stadium Services Officer and be a part of the exciting future of basketball in South Australia.