Reservations Consultant Hamilton Island

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

We are looking for a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant. This is a permanent, full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will serve as the first point of contact for our customers, assisting them with enquiries and helping them book their ideal experiences. This role is based at Hamilton Island Marina and requires you to either reside on Hamilton Island or commute daily from the mainland.

Key responsibilities for this role include, but are not limited to:

• Keep up to date with all Cruise Whitsundays products, timetables, promotions
• The accurate input/management of email, phone, web chat and direct bookings.
• Correctly processing booking payments and correctly finalising EOD cash ups
• Checking and finalising QA bookings including applying promotions
• Accurately booking third party providers
• Stay up to date Reservations Policies and Procedures
• Prepare necessary paperwork/manifests for the following days operation
• Respond to customer feedback in accordance with Policies & Procedures

About You

The ideal candidate for the Reservations Consultant role is a passionate individual with excellent communication skills and has a strong guest service orientation. You thrive in a fast-paced environment and enjoy helping others plan their perfect experiences. With a positive attitude and a keen eye for detail, you are skilled at handling enquiries and bookings efficiently. Your organisational skills enable you to manage multiple tasks while maintaining a high level of accuracy. You are a team player who embraces collaboration and is committed to upholding our values.

To be successful in this role, you will have/be the following:

• Strong customer service and sales skills, with a natural ability to convert enquiries into bookings.
• Proficient with MS Office and confident in using technology and communication devices.
• Excellent written and spoken communication skills, with a solution-focused approach to problem-solving.
• Ability to multitask and manage competing priorities effectively.
• A high-energy, motivated team player who enjoys working collaboratively.
• High attention to detail and a commitment to delivering outstanding service; familiarity with Custom Linc or similar reservation platforms is desirable.
• Familiar with Customlinc or similar reservation platform (desirable)

Requirements

• Minimum 1 year's customer services/sales experience
• Australian driver's License (desirable)
• Certificate II in Tourism or Business Admin (desirable)

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now