Technical Writer

• Work for Australia's largest virtual care provider
• 12-month fixed term opportunity
• Hybrid working (2 days) in our Haymarket office, near Central station

About us

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

About the opportunity

We're looking for a skilled Technical Writer to create and maintain high-quality work instructions that support frontline clinical and operational teams across Healthdirect's key services – including the Healthdirect Helpline, GP Helpline, and Medicare Mental Health. In this vital role, you'll collaborate with experts to deliver clear, accurate, and accessible documentation that meets governance standards, supports new service rollouts, and enhances the clinician experience. If you're passionate about impactful communication, continuous improvement, and making a difference in healthcare, we want to hear from you.

Key responsibilities:

• Create clear, accurate work instructions through collaboration with subject matter experts
• Maintain documentation governance and quality standards
• Drive innovation to improve efficiency and scalability of documentation processes
• Support new services and initiatives with appropriate technical documentation
• Enhance user experience for clinicians accessing work instructions
• Prioritise needs of the various services and prioritise the work instruction support

About You

We're seeking someone with exceptional technical writing skills, strong collaboration abilities, and a passion for continuously improving documentation practices. To succeed in this role, you'll bring:

• Proven experience developing a range of instructional materials, including Work Instructions, Process Flows, FAQs, and technical guides
• The ability to thrive in a fast-paced, large-scale environment and adapt quickly to changing business needs
• A track record of engaging with stakeholders at multiple levels to align on clear outcomes
• Expertise in managing complex documentation, including version control and governance
• A minimum of 5 years' experience in a similar role, with a strong focus on clarity, structure, and usability in written content

Why Join Us

At Healthdirect, our strength lies in our talented and dedicated people. We're committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact. Here's what you can expect:

• A collaborative, values-driven team environment
• Opportunities for professional growth and exposure across diverse projects
• Flexible work arrangements (2 days in-office)
• 14 weeks of company-paid parental leave for all parents
• Multi-dimensional wellbeing program that is run by our people for our people;
• Personalised learning journeys to help you grow your capabilities and unlock your potential
• The chance to make a meaningful impact on employee experience and organisational performance

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.