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Assistant Manager
2 weeks ago
Hyatt Place Melbourne Caribbean Park offers a modern, approachable, and vibrant guest experience in the heart of a bustling business and entertainment district. We take great pride in our outstanding food and beverage outlets, including Archie's Farm Restaurant & Bar, which has proudly won Hotel Restaurant of the Year at the Victorian Accommodation Awards for Excellence two years in a row. This award-winning venue reflects our commitment to exceptional cuisine, innovative dining experiences, and attentive service.
Job SummaryThe Assistant Food & Beverage Manager at Hyatt Place Melbourne Caribbean Park will play a vital role in supporting the Food & Beverage Manager in the overall management, coordination, and enhancement of the hotel's food and beverage operations. This role involves operational oversight, team leadership, and ensuring the delivery of outstanding guest experiences through excellent service standards.
Key Responsibilities- Assist in the day-to-day management of all food and beverage outlets including the renowned Archie's Farm Restaurant & Bar, room service, and functions.
- Help oversee and lead a diverse team of food and beverage staff, including hiring, training, scheduling, and performance management.
- Work closely with the Food & Beverage Manager to develop and implement service standards, operational policies, and sales strategies that uphold the high standards of our award-winning restaurant and other outlets.
- Ensure compliance with health, safety, and hygiene regulations, maintaining high standards in food preparation, storage, and service areas.
- Monitor inventory levels, control costs, and assist in budget management to maximize profitability.
- Coordinate with kitchen and service teams to ensure smooth operations and seamless guest service.
- Address and resolve guest feedback and complaints promptly to maintain high guest satisfaction scores.
- Assist with planning and executing special events and banquets, ensuring logistical efficiency and exceptional service delivery.
- Support regular reporting on departmental performance and contribute to continuous improvement initiatives.
- Relevant diploma or degree in Hospitality Management, Business, or a related field.
- Minimum 2 years of experience in food and beverage management, preferably within a hotel or upscale hospitality setting.
- Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
- Excellent customer service and communication skills.
- Knowledge of food safety standards and hospitality compliance regulations.
- Proficiency in inventory control and financial reporting related to F&B operations.
- Ability to work flexible hours including weekends and public holidays as required.
- Customer-focused mindset with a passion for delivering exceptional guest experiences.
- Strong organizational and multitasking abilities.
- Problem-solving skills, with the ability to handle challenging situations calmly and effectively.
- Collaborative team player with a positive attitude and strong work ethic.
