Team Leader

Rockhampton FullTime

• Lead with Purpose-Empower Lives as a Team Leader in our NDIS program
• Monthly ADO + Salary Packaging + Professional development & more
• Over the last 12months our people gave us 4.3/5 star for joining us

Lead a passionate team of Local Area Coordinators and make a real difference in your community

Carers Queensland actively seeks to employ people who reflect the diversity of our clients. Are you seeking an opportunity where you can add value? Work for an organisation where people from all walks of life are welcomed with open arms into our inclusive and diverse culture.

About the Role

Do you love to lead with passion, by example and inspire your team to achieve great results If this sounds like you, you will love working with us as a Team Leader Due to internal progression, we are looking for a new Team Leader to join our Rockhampton office.

This office is one of the largest in our organisation supporting the Central Queensland region. As a driven creative forward-thinking leader, you will guide a team of Local Area Coordinators to ensure the exceptional performance of this program is upheld. Working collaboratively our Team Leaders are paramount in driving the success of processes alongside the Area Manager and Regional Manager. Therefore, ensuring that the success of all staff, the program and the participants who access it are making a difference across the region.

Our teams are proactive, love to empower the community and are committed to getting the best results possible & love coming to work

As a leader, Are you:

• Competent, with excellence in leadership and Social Welfare sector experience?
• Can you create solid foundations of practice, guiding your staff to thrive & succeed?
• Highly skilled in assessment, written & verbal communication to represent our organisation to the community to stakeholders.

About you & your skills: Do you have?

• Ability to lead, guide & maintain a strong and collaborative team.
• Strong knowledge base of rural and remote social impacts, with experience in community connection, collaboration, and partnerships.
• Highly effective problem-solving skills to make quick decisions while acting with integrity.
• Resilience, reliability & a solution focused practice to guide a productive & person-centred team through a fast paced, changing environment.
• Ability to mentor direct reports to grow their career & skills.
• Positive Attitude and willingness to act on opportunities.
• Ability to manage change and motivate team to strive towards goals.

Additionally, that all NDIS Services Grant Agreement, contractual, quality, statutory and legislative requirements within their delegation, are met for the Service Area & best practice standards are maintained as per Carers Queensland policy & procedures.

Some of your key responsibilities will include:

• Coach and mentor staff in the provision of exceptional support to individuals accessing the Program.
• Leading & supporting outcomes-based community engagement projects.
• Provide timely and relevant feedback to the Area Manager, NDIS LAC PITC regarding local area service provision, issues, local needs, and opportunities for growth and improvement.
• Develop strategic, collegiate, and productive relationships within and external to Carers Queensland, to ensure the best outcomes for clients, the program and the organisation.
• Model a service culture that promotes person centred approaches and outcomes.
• Ensure all key performance reporting requirements as specified by the funding contract, are met.

What is on offer:

As an employee of Carers Queensland, you will work with people who are passionate about making a difference, who are target-focused, who are open to new ways of thinking, who value genuine, long-lasting relationships, and who are flexible, resilient, and who believe in equity and opportunity for all. The position is based in Rockhampton; however, the Rockhampton region includes our Gladstone team as well.

• Full-Time role contract role (30th June 2027) with hybrid options with an Attractive Remuneration Package commencing at CSW6.1 - $ 110,102.72 p/a + 12% superannuation + transfer your long service leave via QLEAVE (if applicable).
• Excellent Not-for-Profit Tax Benefits with RemSERV + Monthly Accrued Days Off + Fitness Passport + Westpac Financial Literacy Program + Access to Private health corporate employee benefits with Medibank Private & Bupa.
• Bonus gift day to say thank you: Every year at Christmas time.
• Professional development through ongoing training.
• The opportunity to enact real and rewarding change in our participant's lives + an inclusive workplace culture with numerous diversity initiatives including holding 'Rainbow Tick' accreditation.
• A flexible and supportive work environment where your contribution is highly valued

About you: in addition, we are seeking:

• Qualifications in Management, Quality, HR, Business or similar or possess similar experience in the Social Welfare sector? Min 3yrs leadership experience
• Experience & insight with managing remote teams is a must
• Extremely high-level communication skills (both written and verbal) and the ability to build rapport and adapt skills according to the audience or target group involved?
• The ability to demonstrate leadership, capacity building and staff management skills including the ability to lead staff through change, provide mentoring, guidance, performance management, and appropriate training?
• Demonstrated experience in meeting organisational targets and KPIs?
• The ability to develop and implement policies, processes, and systems that support high quality, person-centered, flexible service delivery? Please note: It is a mandatory requirement for all successful applicants to hold current and valid Driver license, Blue/Yellow Cards before commencing employment with Carers Queensland Ltd.

How to join the team?

• Click the 'Apply' on this page then Review the Position Description & Key Selection Criteria file (located in the top right-hand corner of the next page, inside the yellow folder).

• Submit an application letter detailing how your experience makes you suitable for this role (applications without this will not be considered). Please refer to the Key Selection Criteria in the position description to assist you in tailoring your cover letter to highlight your strengths and key transferrable skills – we reserve the right to withdraw the AD is a suitable candidate is found - please note that all staff do require a current working with children check, NDIS worker screening and a valid Australian driver's licence.

• Due to the high volume of applications, we reserve the right to withdraw the AD once our successful candidates have been found APPLY NOW

• For further detailed information, our Recruitment Team can be contacted on

Location :

Rockhampton

Work Type :

FullTime

Post Date :

Close Date :

Reference :

9184