Account Representative

2 weeks ago

Brisbane, Queensland, Australia Credit Corp Group Limited Full time $60,000 - $80,000 per year
Account Representative

Job no:
Work type: Full-time
Location: Brisbane - West End
Categories: Collections
  • West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
  • WFH hybrid opportunities for work-life balance and no weekends
  • Supportive training and career progression gain a Cert III in Financial Services
Collection House (CLH) is one of Australia's largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to "Reimagine how debt is done. Better." to challenge ourselves to have a greater positive impact for our clients and customers.

About your new role
As an Account Representative within the Commercial Services Team, you'll be working with multiple client groups to manage complex cases and be customer focused to provide support to our Local and State Government, Education, Medical and Commercial clients. Your goal is to provide and negotiate solutions to customers whose accounts are overdue to get them back on track.

What your new job involves
  • Manage outstanding accounts with clients from Government, Education, Medical and Commercial
  • Managing legal files
  • Making and receiving high volume outbound/inbound calls
  • Build and establish relationships with customers and clients with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions and identifying hardship
  • Problem solving and objection handling
What we can offer you
  • Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • 'Dress For Your Day' from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers
Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
  • Experience in debt collections, sales, administration, call centre or similar industries would be advantageous
  • Excellent communication skills (both written and verbal)
  • A natural problem solver and solution provider
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target driven environment
  • Computer literacy skills and ability to pick up and navigate new systems
  • A desire to learn and take on feedback
Essential Criteria
  • Monday to Friday 7:30am - 5:00pm with rosters between these times
  • Must be available to work permanent full-time (38 hours)
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Advertised: 15 Aug 2025 E. Australia Standard Time
Applications close:

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