ServiceNow Consultant/Developer

Role type: Full-time; Continuing

Faculty: Enterprise Technology

Department / School: Business Services

Salary: UOM 7 $109,093- $118,091 p.a. 17% super

• Drive ServiceNow development / Enhance university-wide processes / Shape digital service excellence

• Apply now to spearhead ServiceNow solutions and transform service delivery at a world-class university

• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

In line with the 2024 Enterprise Agreement clause & , the University is committed to growing the number of Continuing jobs, and to increase the proportion of Continuing employment FTE in comparison to Fixed-Term or Casual employment. As part of this shared objective, all continuing vacancies will be advertised internally for a minimum of five working days to allow for current staff at the University to apply and be considered - ahead of external recruitment.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

As a ServiceNow Technical Developer at the University of Melbourne, you'll play a pivotal role in enhancing and maintaining the institution's strategic enterprise service management platform. You'll design and develop innovative ServiceNow applications, provide platform upgrades, and collaborate with diverse teams to deliver complex solutions. This role offers you the opportunity to apply your expertise in a dynamic higher education environment, driving digital transformation and shaping the service experience for thousands of users.

Your responsibilities will include:

• Application Development: Design and develop custom ServiceNow applications, including business rules, client scripts, and workflows to meet complex business requirements.
• Platform Management: Coordinate ServiceNow upgrades, releases, and patches across production and non-production environments, ensuring system integrity and auditability.
• Continuous Improvement: Monitor platform performance, implement preventative maintenance, and drive enhancements to meet high client satisfaction KPIs.
• Collaboration: Work closely with scrum teams and stakeholders across the university to plan, design, and implement complex ServiceNow solutions.

You may be a great fit if:

You are a certified ServiceNow Application Developer with extensive experience in large-scale implementations, possessing deep technical knowledge and a passion for driving innovation in enterprise service management.

You may also:

• Hold relevant ServiceNow certifications and have a strong background in enterprise application development.
• Demonstrate expertise in JavaScript, AngularJS, and ServiceNow-specific development tools.
• Have experience with system integration, web services, and service-oriented architecture.
• Possess strong knowledge of ITIL practices and experience in Agile and DevOps methodologies.
• Show excellent problem-solving skills and the ability to drive multi-functional teams in resolving complex issues.

For further information please refer to the attached PD.

What we offer you

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being

• Progressive, considerate leave provisions to empower your work-life balance

• Salary packaging and access to a range of discounted services including Bupa health insurance

• Health and well-being services including a leading Employee Assistance Program

Your new team – Enterprise Technology

The Enterprise Services domain team, part of Enterprise Technology, is responsible for planning and delivering a wide range of initiatives. These include IT enablement for new campus buildings and facilities, smart campus projects IT infrastructure upgrades, and integration, identity management, and security solutions. The team also drives application and digital projects across core enterprise functions such as finance, HR, procurement, service management, space management, and other back-office capabilities.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Bec Tucker on or at hr- (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.

Find more information for applicants requiring reasonable adjustments.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied- for further information and support.

Please note : This role is open to overseas applicants, sponsorship is an option for the right skill and experience.

A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.

Join Us and unlock your career potential

If this role is right for you, please apply with the following documents:

• Resume

• Cover Letter outlining your interest and experience

• The responses against the Selection Criteria^ (found in the )

Learn more about the application process , including tips and FAQs.

For recruitment queries, email X hr- . Include the Position Number and Job Title in the subject line. Please do not send applications to this email address.

For job-specific queries, refer to the contact details in the .

Applications close: Thursday 25th September Australian Eastern Standard Time (AEST) / Melbourne time zone.

: JR ServiceNow Consultant UOM 7