Specialist – Velocity Rewards

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia's award-winning loyalty program with over
13 million members
and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

What you'll be doing:

As a
Specialist – Velocity Rewards (Air and Non-air Rewards)
, you'll play a key role in managing and growing our suite of redemption products and partners, including Airline Rewards and key partners like Myer and the Velocity Rewards Store. You'll be responsible for developing and executing partnership strategies that cover product design, pricing, data insights, relationship management, and commercial delivery. Working closely with partners, you'll help shape and deliver rewarding experiences for our members while contributing to the broader Velocity partner strategy.

Key Responsibilities:

• Manage a portfolio of redemption partners including the Rewards Store, Myer, and new retail partners.
• Build and grow strong partnerships, creating tailored strategies that deliver mutual value.
• Own portfolio performance, optimising propositions and pricing to balance member value and profitability.
• Collaborate with airline and internal teams to design and launch innovative redemption products, including Reward Seats.
• Lead product and marketing initiatives, working with the marketing team to deliver end-to-end campaigns that drive member engagement.
• Use data insights to forecast, plan, and track partner performance across revenue, engagement, and acquisition.
• Support commercial negotiations and contract management to ensure partnerships deliver on their potential.

You'll be great in this role if you have:

• A university degree in Business, Commerce, Marketing, or a related field.
• Proven experience in account or partnership management, ideally within loyalty, commercial, or agency environments.
• Strong commercial awareness and business acumen, with experience in analysis, planning, budgeting, and reporting.
• Solid relationship management skills, with the ability to negotiate and influence stakeholders and partners.
• Experience in direct marketing, retailing/sales, or CRM, with a good understanding of campaign management processes.
• Ability to thrive in an agile environment, adaptable, resilient, and quick to pivot when new opportunities arise.
• An understanding of loyalty programs and concepts, with knowledge of the airline industry considered an advantage.

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the
  betterme
  digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?
We're ready to hear from you.
Apply now.