Customer Service

2 days ago

Maribyrnong VIC, Australia HiCom Accounting Full time

Customer Service & Admin Officer – Full-Time | Maribyrnong Office

Join a purpose-driven team making real impact in the NDIS space.

About Us

HiCom Care is one of Australia's most dynamic registered VIETNAMESE NDIS Plan Managers. We're passionate about helping people with disabilities maximise their potential by simplifying the complexities of the NDIS. We provide clear, respectful, and responsive support to help our participants manage their funding with confidence.

We're a collaborative, fast-moving team that values initiative, consistency, and doing what's right for the people we support.

About the Role

We're on the lookout for someone who isn't just "good with people" - we want someone who can follow direction, take ownership of their tasks, and drive things forward without needing to be micromanaged.

This is a full-time (potential room for flexibility), in-office position based in Maribyrnong, ideal for someone looking for long-term growth in a mission-driven organisation.

What You'll Bring

  • You're someone who takes initiative and doesn't wait to be asked twice.
  • You communicate clearly and warmly, especially over the phone.
  • You love ticking off a to-do list and take pride in doing things thoroughly and
  • correctly.
  • You're self-motivated and enjoy problem-solving when things aren't straightforward.
  • You're a team player who supports others while managing your own responsibilities well.

Key Responsibilities

  • Provide friendly, professional phone and email support to clients and service providers.
  • Follow structured workflows while actively contributing to process improvements.
  • Record detailed notes and updates so your teammates can easily follow your work.
  • Assist with daily administrative tasks, invoicing queries, and client follow-ups.
  • Communicate effectively with a wide range of stakeholders, including participants,
  • support coordinators, providers, and families.
  • Work closely with senior staff to keep things on track and moving smoothly.

You'll Need

  • Full working rights in Australia (citizenship or permanent residency preferred).
  • Strong English language skills; Vietnamese is a bonus but not required.
  • At least 1–2 years experience in customer service or admin, preferably in an office environment but not compulsory.
  • Basic Excel and computer skills - fast and accurate typing is important.
  • A proactive attitude and willingness to learn - you'll be trained but are expected to think logically and complete tasks independently.

What We Offer

  • A long-term, stable full-time role in a positive and supportive team
  • The chance to make a real impact in the lives of NDIS participants
  • Mentoring and development in a fast-growing, values-driven organisation
  • Competitive salary based on your experience

Sound like you?

Please send us:

  • Your Resume
  • A brief Cover Letter
  • Any relevant transcripts or English certifications (if available)

Apply via:

Job Types: Full-time, Part-time

Pay: $50,000.00 – $70,000.00 per year

Benefits:

  • Employee mentoring program

Work Location: In person

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