MFC Retentions Consultant

2 weeks ago

Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $60,000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The MFC Retentions Consultant will be responsible for contacting clients who have opened new risk policies with the Direct Marketing contact
centre that have upcoming debit order dates.

Key Responsibilities Include:

  • Confirming the life assured details, deduction dates and banking details with the client and rectifying details where required with the client's permission

  • Providing product information to clients should they require more clarity on policies taken up or any other products provided within RMM (Retail Mass Market)

  • Ensure a debi-check drive for the business by ensuring that all active clients that have been contacted have received and accepted all pure mandates

  • Daily reporting of dials, mandates issued, promises to pay and any cancellations they have done for the day

Requirements:

  • Matric/Grade 12

  • Minimum 12 months outbound call centre sales experience within the insurance industry

  • Previous retentions/conservation experience required

  • Clear credit and criminal records

  • Computer Literacy (MS Office)

  • Excellent communication skills (written and verbal)

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action OrientedCommunicates EffectivelyCustomer FocusDecision QualityDemonstrates Self-AwarenessEnsures AccountabilityInstills TrustInterpersonal Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

12 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

  • MFC Retentions Consultant

    2 weeks ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $104,000 - $130,878 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThe MFC Retentions Consultant will be responsible for contacting clients who have opened new risk policies with the Direct Marketing contactcentre that have upcoming debit order dates.Key Responsibilities...

  • Multi-Skilled Servicing Professional

    7 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $90,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.ResponsibilitiesProduct/Service InformationProvide advanced product/service information.Customer Order ProcessingRecord and process customer orders, selecting the most appropriate approach based on predefined options.Resolving...

  • MFC Sales Manager

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $80,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThe role of a Sales Manager is one that demands utmost professionalism, integrity and a customer-centric approach. The Sales Manager commands the respect and trust of those customers who are entrusting their and...

  • Consultant Customer Care

    3 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionPurpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to...