Workforce Support Officer

2 weeks ago

Sydney, New South Wales, Australia Lifestyle Solutions Full time $72,000 - $96,000 per year

Looking for a role where you can truly make a difference in people's lives?
We've got just the opportunity for you

We're on the lookout for passionate and proactive Casual Workforce Support Officers to join our dynamic Workforce Team and help keep vital services running smoothly across the country.

Workforce Support Officer (Casual)

  • Location: Newcastle (Work from home available once trained)
  • On Call – Mostly After Hours
  • Team Operating Hours 6am -11pm, Monday to Sunday
  • 4 Weeks Paid Full-Time Training Provided
  • Access to Salary Packaging up to $15,900 – More Money in Your Pocket
  • SCHADS Award level 3 ($46-$48 per hour)

About the Role

This is your chance to be the engine behind the scenes, supporting our national operations team with critical rostering and workforce coordination. You'll help ensure that our customers receive the consistent, high-quality support they deserve.

Key Responsibilities:

  • Create and maintain operational rosters for all services, balancing customer needs with financial and award requirements
  • Manage leave and temporary shift changes, including engaging agencies where needed
  • Respond to phone and email queries around rostering with empathy and accuracy
  • Identify rostering gaps and help develop practical solutions
  • Contribute to improving systems, culture, and processes in a fast-paced support environment

Want to look at the Position Description? Check it out HERE

About You

You're a natural problem solver with a cool head under pressure and a passion for making things work – even when they get complex.

We're looking for someone with:

  • Experience in 24/7 rostering or resourcing roles
  • Knowledge of Awards and Enterprise Agreements
  • Proficiency in Microsoft Office (especially Excel)
  • Bonus if you've used Emplive, Whispir, or Genesys
  • A strong sense of organisation and ability to juggle competing priorities
  • Excellent communication skills and ability to calmly manage calls, including de-escalations
  • A collaborative spirit with a focus on outcomes for people, teams, and the organisation

About Us

At Lifestyle Solutions, we're people who care. We support people with disability, young people in Out Of Home Care, and their families — helping them live the lives they choose.

We believe everyone deserves equal respect, opportunity, and support. That's why we focus on delivering services that are reliable, responsive, flexible and, most importantly, caring.

Ready to Join Us?

Apply online today and become part of a team that makes a real difference every day.

If you have any questions, feel free to reach out to Jason Bowring at ********

We're actively shortlisting, so don't wait — apply now

Commitment to Safety & Inclusion

We're an Equal Employment Opportunity employer and value diversity in all its forms. We strongly encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse communities, people with disability, and LGBTQIA individuals.

Need adjustments to the recruitment process? Contact our Talent Team on *** – we're happy to help.

All applicants undergo a comprehensive pre-employment screening process, as part of our commitment to safeguarding children and vulnerable people.

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