Licensing Officer

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

Licensing Officer

• $73,742.00 per annum + 11.5% superannuation
• Full-Time, fixed term position until 30/12/2025
• Wadawurrung / Geelong based role (hybrid - 3 days in office)

About the opportunity

The Licensing team is responsible for the issue and renewal of Licences under the Occupational Health and Safety Act and Dangerous Goods Act.

The Licensing Officer provides operational support and service through the administration of a range of licensing procedures for a limited number of permission types.

The Licensing Officer needs to appropriately apply legislation when assessing applications to ensure that they are compliant. They also need to ensure the accuracy of any decisions or information that they provide.

Key accountabilities

• Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW)
• Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications
• Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds
• Ensure all completed work complies with approved procedures
• Develop and maintain knowledge, techniques and skills to deliver a high quality service
• Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution
• Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email
• Adhere to all WorkSafe's policies and procedures and any legislative requirements relevant to this position
• Any other reasonable and related duties as required to meet the ongoing needs of WorkSafe

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.

Skills and experience

• Well-developed time management, organisational skills and excellent attention to detail
• Strong customer service focus and ability to liaise on a professional level with a diverse client/stakeholder groups
• Demonstrated ability to manage regular workload with minimal supervision
• Demonstrated ability to work as part of a team
• Demonstrated ability and willingness to absorb knowledge and learn new skills
• Good verbal and written communication skills
• Working knowledge of Excel and Word
• Good keyboard skills with demonstrated experience in operation of screen-based data management systems
• Demonstrated ability to liaise on a professional level with a diverse client/stakeholder group
• Experience in a similar role undertaking administrative tasks/processing forms/accurate data entry

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close 11:00pm on Wednesday 9th July 2025. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact Rebecca McPherson via email [email protected]