System Support Engineer

6 days ago

Sydney, New South Wales, Australia Nexon Asia Pacific Full time $80,000 - $120,000 per year

About Nexon Asia Pacific
Nexon Asia Pacific has been providing dynamic IT solutions to clients from mid-market businesses, public and non-profit organisations since 2000.

We support clients with highly skilled professionals spread across Australia with solutions including Cloud Services, Unified Communications, Managed Security, business continuity, high-performance network and business applications. For more information, visit

All candidates must have full permits to work in Australia.

System Support Engineer: (Onsite)
We are seeking a Field Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team and act as an escalation point for our Nexon customers and internal support teams. This role will be a permanent onsite role.

Key Responsibilities

  • Manage escalations and provide onsite technical assistance
  • Assist and resolve incidents raised by staff and internal support teams
  • Support by diagnosing problems and providing resolutions for technical issues
  • Provide guidance, support and mentoring to the internal support teams
  • Assist with delivering key solutions and occasionally project tasks
  • Documentation of support processes and issue resolutions
  • Dedicated Onsite Support

What Will Make You Successful:

  • Previous experience working for a Managed Service Provider highly desirable
  • Over 5 years' technical experience in a large and complex IT environment
  • Strong knowledge of the Microsoft stack - Windows Server / O365 / Exchange / SharePoint etc
  • Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
  • Remote Desktop / Terminal Services / Citrix Virtual Apps experience
  • Good understanding of networking principles and hardware eg routers, switches etc - capable of working on smaller network projects and onsite tasks
  • Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
  • Knowledge of Service Now and N-Able desirable
  • Excellent written and verbal communication skills

About You

  • Demonstrated experience in a customer facing role (both internal & external)
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
  • A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business
  • Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network
  • Excellent time management skills, attention to detail and process oriented

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