Services Officer Castlemaine

Services Officer – Castlemaine

Permanent, Part-Time

• Help connect Victorians through safe, reliable and accessible transport
• Gain a Cert 3 in Customer Rail Operations
• $28 - $43 per hour, plus penalties & free myki

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3000 committed team members who are up to the challenge.

Ready to make a difference on the rails?

About the role

As a Services Officer, you're not just a member of the Customer Group; you're the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaining high standards on our regional trains across Victoria.

By showcasing your initiative and knowledge of V/Line policies, you'll ensure the safety and satisfaction of our passengers, contributing to V/Line's success and revenue protection.

This is an ongoing, part time position featuring a rotating roster. Due to the operational nature of our services, you will work on a 24/7 roster.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Castlemaine line within 80km of your Home Depot.

Key Accountabilities include:

• Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system
• Ensure trains are ready for service, from cleanliness to functionality
• Handle ticket sales, checking tickets, and provide fare advice during train services.
• Support station operations including ticket sales
• Ensure the station is opened and closed in accordance with operational and security proceduresManage coaches during planned and unplanned disruptions and events
• Manage and report any equipment or facility issues
• Communication of service changes, coach coordination
• The role is highly autonomous therefore you'll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

About you

You will bring a mature approach, proven success in safety and time-critical environments, and an unwavering commitment to delivering exceptional customer service. You thrive in independent roles and excel under pressure.

Our ideal candidate will possess the following:

• Completion of Year 10 or equivalent
• Valid Victorian Driver's License
• 24/7 availability for shift work
• Cash handling
• Strong verbal and written communication skills
• Ability to work within rules and compliance frameworks
• Friendly customer service skills
• Strong safety awareness
• Availability to complete 4-6 weeks training in Melbourne (Mon-Fri)
• If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.