L2 Technical Support Technician

1 week ago

Perth, Western Australia Verse Full time $90,000 - $120,000 per year

We're an established Australian-owned organisation with a proud reputation built on quality outcomes and patient care. As the country's largest provider in our field, we're now on an exciting journey to deliver even better experiences for patients and staff alike – and we want you to be part of it.

As a
Technical Support Specialist
, you will provide IT expertise that directly supports frontline healthcare teams and improves patient lives. This is a
permanent, fully remote role
open to candidates across Australia, though you'll be collaborating closely with Perth-based colleagues.

Your day-to-day will include:

  • Delivering first and second-level support across hardware, software, and business-critical systems.
  • Troubleshooting issues across Microsoft 365, Windows 10/11, identity and access, networking, printing, and telephony.
  • Supporting specialised clinical systems such as EMR and PACS/DICOM applications.
  • Collaborating with IT colleagues, vendors, and staff to implement solutions.
  • Contributing to knowledge sharing, documentation, upgrades, and IT projects.

We're looking for someone with:

  • 3+ years of IT support experience (healthcare or clinical environments a plus).
  • Demonstrated expertise with Microsoft 365, Active Directory, endpoint management, and ITSM/RMM tools.
  • Strong troubleshooting skills and the ability to resolve issues with pace and confidence.
  • A customer-first mindset, with excellent communication skills.

It would be great if you also have:

  • Microsoft or Azure certifications.
  • ITIL Foundation Certification.
  • A collaborative approach and willingness to share knowledge and grow with the team.

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