Technical Product Manager – Observability

About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team
Agoda's Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build and operate world-class products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technology—translating complex needs into scalable solutions that empower teams across the company.

The Observability domain ensures Agoda's systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management. The work is both highly technical and highly impactful, sitting at the core of Agoda's Production Excellence.

The Opportunity
As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda's observability platforms. You'll collaborate with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues faster—leveraging data and AI to drive smarter, more proactive monitoring.

This is a high-impact role that shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences every day.

In This Role, You'll Get To:

• Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.
• Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.
• Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.
• Balance product velocity with technical debt and operational risk, working closely with senior engineers.
• Define and track key metrics to measure platform impact.
• Collaborate with data scientists to apply ML/AI techniques.
• Communicate effectively across all levels—especially during complex or time-sensitive situations.
• Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.
• Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda.

What You'll Need to Succeed:

• 3+ years of technical product or program management experience in a fast-paced environment.
• +5 years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Strong product management and communication skills, with the ability to influence without authority across technical and business teams.
• Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.
• Experience managing complex, cross-functional technical initiatives end-to-end.
• Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.
• Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making.
• Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.
• Hands-on experience with product management tools (e.g., JIRA, Confluence).
• Energetic, curious, and proactive—the drive to "figure things out" and make meaningful improvements.
• This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.

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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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