Customer Service Assistant
1 week ago
Department:Corporate & Community Team:Library Services Employment Status:Casual
Salary Range:
- Base rate is $33.55 per hour (Grade 5, step 1)
- Plus 25% casual loading.
- Penalty rates apply for weekends.
Council Overview
Strathfield Council is a medium sized Council located in Sydney's Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 60,000 by 2041.
About the Opportunity
Strathfield Council is looking for a friendly reliable Customer Service Assistant to join our library team.
In this role, you will support day to day circulation tasks, assist customers, and help maintain welcoming service areas. If you enjoy working with people and want to contribute to a vibrant community space, this is a great opportunity to make a difference.
This is a casual position, and we are seeking a candidate with flexible availability to accommodate ad hoc shifts and the operational needs of the library.
Essential Requirements
- Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery.
- Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
- Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually and under limited supervision.
- Demonstrated commitment to achieving Council's values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.
Desirable
- Experience in using Library Management Systems or similar point of sale systems.
- Valid NSW Class C Driver's Licence.
- Knowledge of, and /or experience in local government.
Staff Benefits
This position also offers:
- Challenging and rewarding work which directly influences the future of the community
- Access to our Health and Wellbeing Reimbursement Program
- Access to our Employee Assistance Program
- Free fruit weekly
Position Description
To review this position description for this role, please click here.
To Apply
Applicants can apply through our online application process:
Please fill out your details below, review and answer our designated questions.
On the next page attach any required documentation before concluding your application.
Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application
- Cover letter addressing the selection criteria
- Up to date Resume
- Any relevant qualifications (qualifications scanned together in 1 document)
- Driver licence
If you have any questions about the role, please contact our People & Culture team via
Applications Close at 11:59pm, 9 September 2025.
-
Service Officer
2 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per yearTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...
-
Legal Assistant
4 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full timeOverviewLegal Assistant, Ongoing opportunity based in Sydney CBD + hybrid/flexible working options available.Role: Legal AssistantLocation: Sydney CBD, flexible working options availableSalary Range: $84,659 - $92,701+ super, commensurate with experienceEmployment Type: Ongoing full-time opportunityAn opportunity for an enthusiastic and team-orientated Legal...
-
Assistant Advisor Governance
16 hours ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,338 - $110,271 per year**Assistant Advisor, Governance and Assurance - Office of the Registrar General (ORG)Grade:Clerk Grade 5/6Salary range:$99,938 - $110,271 + superannuation and leave loadingDuration:Ongoing, Full-timeLocation:**Sydney, McKell Building (Flexible working arrangements are currently in place) Office attendance required 2 -3 days per week.About UsORG is...
-
Senior Advisor, Customer Insights
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per yearSenior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...
-
Senior Customer Experience Advisor
4 weeks ago
Sydney, New South Wales, Australia NSW Department Of Customer Service Full timeExperience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...
-
Senior Customer Experience Advisor
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per yearSenior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...
-
Assistant Quality Assurance Engineer
4 weeks ago
Sydney, New South Wales, Australia NSW Department Of Customer Service Full timeAssistant Quality Assurance EngineerFull-Time (35hpw) Temporary Opportunity to June 2026 Salary range $99,938- $110,271 + super Hybrid working - Work anywhere in NSW - Parramatta is where the team sits We are currently seeking an Assistant Quality Assurance Engineer to support major programs of work within our Tax Debt team in Revenue NSW Digital.In this...
-
Customer Service Assistant
6 days ago
Sydney, New South Wales, Australia M.J. Bale Full time $40,000 - $60,000 per yearM.J. Bale is Australia's foremost gentlemen's clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.At M.J. Bale, we pride ourselves on delivering...
-
Sydney, New South Wales, Australia NSW Department Of Customer Service Full timeSenior Advisor – Ministerial, Executive and Parliamentary Services - Safe Work NSWGrade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September 2025 (9:59 AM)About the team The Ministerial, Executive and Parliamentary Services team...
-
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year**Senior Advisor - Ministerial, Executive and Parliamentary Services - SafeWork NSW Grade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September :59AM)** About the team The Ministerial, Executive and Parliamentary Services...
