Marketing and Community Coordinator

Marketing and Community Coordinator

Location: Melbourne, Australia (Hybrid - Office and Remote)

Who We Are

We're a passionate team of advocates, creatives, and engineers building a world where the internet is open, software is free and accessible, and your privacy is protected.

Our mission is to equip every digital citizen with technology which upholds their right to privacy. Whether you're buying a coffee, messaging a friend, or simply browsing the internet, your privacy should always be protected. It shouldn't have any strings attached — it should be provided by default, and it should be free.

One of our main development achievements is a private messaging app used by over a million people around the world. This free and open-source application allows people to have completely private, secure, and anonymous conversations online. It's a tool for protecting free speech for everyone, and actively supporting journalists, activists, and other people working in civil society.

We are looking for people who are excited to drive the next frontier of personal communication technology and user privacy tools.

About the Role

We're seeking a dynamic Marketing and Community Coordinator to join our team in Melbourne. This hybrid role combines community management, customer support, and marketing initiatives across multiple platforms to expand our reach and engagement.

This is a hybrid position requiring regular in-person collaboration with our Melbourne team.

Key Responsibilities

Community Management & Support

• Monitor and respond to all Android and iOS app store reviews, maintaining our reputation and addressing user feedback
• Serve as a primary point of contact in Discord and Telegram communities, answering user questions and escalating technical queries to internal team members
• Manage and resolve support tickets in Discord, coordinating with developers for technical issues
• Moderate our community channels across a number of digital platforms

Marketing Activities

• Create and schedule social media content across platforms (Twitter/X, LinkedIn, Facebook) to drive engagement and brand awareness
• Assist in developing and executing email marketing campaigns and newsletters
• Support content creation including blog posts, case studies, and user guides
• Track and report on marketing metrics and community engagement analytics
• Coordinate marketing campaigns and product launches with the broader team
• Conduct competitor analysis and market research to identify opportunities
• Manage and update website content using CMS platforms
• Assist in coordination and delivery of KPI's with our external marketing partners
• Develop and maintain marketing materials and asset libraries
• Support SEO initiatives through keyword research and content optimization

Required Skills & Experience

• At least 3 years of experience in marketing, community management, or customer support
• Excellent written and verbal communication skills
• Experience with Discord, Telegram, and other community platforms
• Strong attention to detail and ability to maintain consistent brand voice
• Ability to work independently and manage multiple priorities
• Melbourne-based and able to work from our office
• Understanding of cryptocurrency/blockchain/privacy tech communities

What We Offer

• Opportunity to work with cutting-edge privacy technology
• Collaborative office environment in Melbourne
• Professional development opportunities
• Be part of a growing team making a real impact in digital privacy

Compensation is dependent on your experience and skill level, with base salary between the ranges of $70,000 AUD and $90,000 AUD plus super.

Apply by submitting your CV and Cover Letter through this advert, or email them to

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• Parental leave
• Professional development assistance

Work Location: Hybrid remote in Melbourne VIC 3000