Technical SDM- Major Bank- Networking and Observability

2 weeks ago

Sydney, New South Wales, Australia Bluefin Resources Pty Limited Full time $120,000 - $180,000 per year

A major bank in Sydney is seeking a Technical Service Delivery Manager that will operate across a Networking Tools and Observability team.

The role is an initially 6 month contract with a view to going permanent after.

Responsibilities:

  • Own the end-to-end delivery of support and services
  • Drive incident, problem, and change management processes
  • Manage relationships with vendors and service providers to ensure timely issue resolution and SLA compliance.
  • Prepare and deliver regular service performance reports to stakeholders.
  • Drive process optimization, automation, and best practices across service operations.
  • Monitor service performance against SLAs, proactively address issues, and drive continuous improvement.

Key Skills / Experience

  • 5+ years in IT Service Delivery ideally in networking or infrastructure domains.
  • ITIL Foundation certification or higher.
  • Familiarity with tools like ServiceNow, Jira, or similar.
  • Large enterprise experience- financial services ideally
  • PR or citizenship only

If interested please respond ASAP with your latest CV

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