Customer Care Consultant

6 days ago

Zillmere, Queensland, Australia Randstad Australia Full time $104,000 - $130,878 per year

We are partnering with our esteemed client in Geebung needing exceptional Customer Care Consultants to join their dynamic team. This role offers a fantastic opportunity for individuals passionate about delivering outstanding customer service.

About Our Client
In a market often filled with mediocrity, our client stands out by prioritising exceptional customer experiences. Their innovative approach, combined with cutting-edge technology and a team of forward-thinking professionals, allows them to deliver exceptional results for their clients. As a global, diverse organisation, they value fresh ideas and create a collaborative environment where employees can truly thrive.

About The Role
Key Responsibilities:

  • Answer or respond to customer enquiries with aim to resolve on first point of contact
  • Process service requests received via phone, web platform and email
  • Assist operations team with resolving any service delivery delays or issues
  • Maintain accuracy and confidentiality while handling critical and sensitive customer data
  • Participate in ongoing training to continuously enhance skills and knowledge

What Our Client Offers

  • Full-time stable hours - Monday to Friday, 9:00 am to 5:00 pm
  • Comprehensive paid training to set you up for success
  • Opportunities to transition into a full-time role
  • Ongoing coaching and development to support your career growth
  • Dynamic, inclusive, diverse and supportive team environment

About You

  • takes pride in delivering exceptional customer service
  • can effectively manage a variety of situations with a positive attitude
  • you are comfortable working with computer systems
  • have prior customer service experience
  • eager to learn and grow through feedback and development opportunities
  • experience in Salesforce or similar CRM preferred
  • must be comfortable in busy fast paced environment
  • must be available for to start within a weeks notice of interviewing for the role

Applicants must be at least 18 years old, an Australian Citizen, and successfully pass a police check, drug and alcohol test, and standard pre-employment checks.

This is a fantastic opportunity to be part of a global market leading company known for excellence and innovation, please click Apply

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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