Cloud Support Engineer

1 week ago

Waterloo NSW, Australia Networx Australia Full time $90,000 - $120,000 per year

About the Company

Networx Australia are Internet Security Experts, providing a wealth of experience and expertise in designing, configuring and implementing the major brands of Internet Security, Firewalls, VPNs, Anti-Spyware, Intrusion Detection and Anti-Virus solutions for the SMB and enterprise markets.

Networx Australia vision is to offer our customers a service beyond expectations and to keep improving our product offering to stay at the forefront of Internet Security.

About the Role

The Cloud Support Engineer is a strategic technical position within the organisation. This position is responsible for maintaining the design and integrity of customer's software systems, coordinating complex projects, and implementing software solutions. You'll help ensure uptime, performance, and seamless user experiences across our cloud platforms.

Responsibilities

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, and VMware.

  • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

  • Implement and support disaster recovery solutions.

  • Remote access solution implementation and support: VPN, Terminal Services and VDI .

  • System documentation and consulting services to include system reviews and recommendations.

  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

  • Collaborate with engineering, security, and operations teams to define infrastructure requirements

  • Assist with disaster recovery (DR), backups, and monitoring tool configuration

  • Participate in root cause analysis and post-incident reviews

  • Recommend and evaluate new tools and technologies to improve infrastructure efficiency

  • Ensure compliance with security and governance policies

Requirements

  • Bachelor's degree in Computer Science, IT, or related field

  • At least 3 years of experience in IT support or infrastructure roles with progression to cloud engineering

  • Proficient in scripting (Python, Bash, PowerShell)

  • Experience with Microsoft 365, Azure AD, Intune, Windows 11

  • Familiarity with firewalls, patching, backup/DR and remote management tools (e.g., Kaseya, Auvik, etc)

  • Strong communication skills and a collaborative, service-oriented approach

  • Ability to work independently and collaboratively as a part of team to problem solve and achieve quality outcomes

  • Excellent attention to details

The ideal candidate should have full-time working rights in Australia.

What we Offer

  • Competitive salary package

  • Career growth and professional development opportunities, including training and certifications

  • Collaborative and dynamic work environment

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