Control Room Operator- Casual

Would you like to help us make our world a safer place?

Right now somewhere around the world, someone's most important assets are being monitored and protected by our Securitas Team. From maintaining a safe environment in supermarkets or monitoring alarms, through to protecting small business and construction projects, our Security Officers play an integral role in making people feel safe.

If you are passionate about safety, customer service, securing people, property and assets, working with systems, talking on the phone, and working with a diverse team we encourage you to apply.

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the role

Due to our continued and rapid growth in the Australian market, Securitas has an exciting position available for a Casual Security Officer -( Control Room Operator) to join our business and work for a very well-known Global client in our Macquarie Park, NSW location.

The Control Room Operator must be able to deliver an exceptional level of security and customer service. Those with a strong customer service background coupled with a Security License are encouraged to apply.

Locations:Macquarie Park, NSW.

We have casual positions with rotational shifts (Days & Nights).

Key Tasks

• Provide a security service in line with site SOPs and customer requirements by effectively operating and monitoring control room systems to protect the customer's employees, property, and other assets.
• Deliver the highest levels of customer service while consistently demonstrating Securitas' core values of Integrity, Vigilance, and Helpfulness.
• Deliver a consistently accurate, discreet, and security-focused monitoring and coordination service to support all visitors, guests, and employees at the designated site(s).
• Ensure the safety and protection of the customer's people, property, and information at all times through vigilant system monitoring, incident reporting, and timely escalation, maintaining an unobtrusive and comfortable environment.
• Demonstrate the core brand values and culture of both the client and Securitas, promoting a positive image of our customer at all times.
• Respond to and manage queries from the public, customers/visitors, and employees via control room communication channels.

Minimum Requirements

• Must have a valid Security License.
• Ability to uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.
• Excellent communication skills, including clear radio and phone communication.
• Ability to work independently, remain self-aware, and motivated, as well as work effectively as part of a team.
• Punctual, reliable, and proactive, with the ability to maintain discretion and confidentiality.
• Previous experience in a security control room, monitoring environment, or with security awareness training.
• Experience in managing and coordinating responses via CCTV, alarm, and access control systems is highly regarded.

Diversity and Inclusion at Securitas

At Securitas, we pride ourselves on fostering an inclusive environment where all individuals are respected and valued. We encourage candidates from diverse backgrounds to apply and contribute to our mission of making the world a safer place.

Are You Ready to Make a Difference?

If you're passionate about security, enjoy the challenge of securing critical environments, and are eager to contribute to the safety and success of our team, we want you to join us. Apply today to become part of Securitas.

NSW