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Service Desk Officer HR/Payroll
2 weeks ago
No Information
Service Desk Officer (HR / Payroll)
12-month Fixed Term Contract | Parramatta CBD | Hybrid Working
About The Role
This is a customer-focused Service Desk role providing high-quality, first-line support across
Payroll, Finance, HR, Procurement, and Fleet
services at Uniting NSW.ACT.
Based in
Parramatta CBD
, this 12-month fixed-term opportunity offers a
hybrid working model
(three days in the office and two days working from home following an initial settling-in period).
You will be a key point of contact for Uniting staff and external vendors, responding to enquiries via our
1300 service lines
and digital platforms. Working as part of a high-performing, collaborative team, you will triage and resolve Tier 1 enquiries, ensuring issues are accurately logged and escalated to Tier 2 support where required.
This role suits someone who enjoys working in a fast-paced, service-driven environment and takes pride in delivering a positive customer experience.
Key Responsibilities
- Deliver exceptional customer service across multiple channels, including phone, face-to-face, and digital platforms
- Act as the first point of contact for Payroll, Finance, HR, Procurement, and Fleet enquiries
- Manage high volumes of inbound calls across Uniting's 1300 service lines in a professional and timely manner
- Accurately record customer information and actions within electronic systems, maintaining confidentiality at all times
- Log, manage, and action ESH tickets, escalating issues appropriately
- Collaborate with internal teams and contribute ideas to improve service delivery and operational efficiency
- Build strong, collaborative relationships with colleagues, internal customers, and external vendors
- Maintain up-to-date knowledge relevant to your role and services supported
Skills And Experience
- Previous experience in Payroll, HR, or Finance, with demonstrated capability in resolving Tier 1 enquiries
- Strong interpersonal and communication skills, with a customer-first mindset
- Proven ability to manage competing priorities in a high-volume environment
- High level of accuracy and attention to detail
- Confident computer skills and experience using client or data management systems
- Proactive, organised, and able to work both independently and as part of a team
Experience with systems such as
Preceda, RosterOn, ServiceNow, Optim,a and WorkSmart Dynamics
is highly regarded.
Desirable
- Experience in high-volume Payroll, HR, or Finance data entry
- Comfortable working to deadlines in a structured service environment
How To Apply
Please send your CV and Cover letter via the job advertisement platform, as this ensures accurate tracking of your application.
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being, and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
No Information
