Project Co-ordinator

About Us

We are a small insurance and residential painting and plastering company with a strong commitment to customer service. Based in Hope Island, Gold Coast. Servicing clients nationally.

About the Role

We require a Project Coordinator to join our team. This role will involve general administration duties and liaising with Clients, Builders and Trades by phone and email in a fast-paced environment.

The successful applicant will develop strong relationships with internal staff as well as key Builders to ensure business objectives are met.

You will possess the ability to be flexible in your work and thrive in a challenging environment. Solid problem-solving abilities and a keen attention to detail, together with your exceptional organisational skills, a can-do attitude and a strong sense of ownership. The ability to prioritise a varying and demanding workload is also a must.

Experience in the Building and/or Insurance Industry or home insurance repairs will be viewed as advantageous but is not essential.

To excel in this role, you should demonstrate:

· Problem-solving skills

· Confidence in handling challenges effectively

· A customer-oriented approach with the ability to liaise professionally and pleasantly with both internal staff and clients

· Self-motivation and the ability to work independently

· Attention to detail

· Written and verbal communication skills

· Proficiency in computer use, with the ability to quickly learn new software

· Analytical abilities with a keen eye for detail

· The ability to prioritise tasks, work under pressure, and collaborate effectively as part of a team

Key Duties & Responsibilities:

· Effectively troubleshoot and resolve issues as they arise.

· Coordinate and manage trades personnel for various projects.

· Contact customers to schedule insurance repairs with our tradespeople at their properties.

· Maintain accurate records by entering booking dates and details into the WorkFlow System.

· Communicate job updates to builders and trades via email to ensure timely coordination, smooth workflow, and minimal disruptions on-site.

· Monitor job progress by following up with clients and tradespeople.

· Foster strong relationships with builders and stakeholders.

· Collaborate with the Office Manager to ensure timely invoicing of completed jobs.

· Handle incoming phone calls and inquiries efficiently.

This is a perfect opportunity for a positive and committed individual, with a can-do attitude and time management and multi-tasking skills.

The bonus is that you will have the opportunity to work in a great team environment where success will be expected, celebrated and rewarded. Take the next step and apply in confidence to this advertisement.