Customer Service Officer

5 days ago

Murray Bridge, South Australia CW Products Full time $45,000 - $60,000 per year

CW Products is one of Australia's leading manufacturers and wholesale suppliers of quality roller shutter products. With state-of-the-art manufacturing facilities and processes coupled with over 40 years manufacturing experience, we take pride in supplying the Australian market with the highest quality and widest range of roller shutter products.

Located at our Murray Bridge operation, we are currently seeking a person to join our team with Customer Service experience, who is committed, professional and reliable and will use these attributes to achieve CW Products goals.

Internal support and training will be provided where required.

Reporting to the Technical Support and Customer Service Manager, the person we are seeking will possess the following attributes:

  • Must have previous experience in a customer service environment.
  • Be highly motivated.
  • Have a high degree of accuracy
  • Can demonstrate you have a 'can do' attitude and can work as part of a team as well as independently.
  • Excellent English communication skills with the ability to understand and follow instructions
  • Strong work ethic and a desire to learn new skills.

Experience & Skills:

  • The candidate musthave previous experience in a customer service environment
  • Excellent organisational and strong communication skills.
  • Customer focused, proactive and reliable
  • Able to work with and contribute to a small hard-working team
  • Attention to detail

Duties & Responsibilities include:

  • Provide professional, friendly and timely service in relation to incoming phone calls and emails from customers
  • Provide new and existing customers with sales support and customer service

  • Order entry for both made to measure shutter orders and Parts and Cut lengths orders

  • Order entry for full length parts and component orders

  • Quality Control checking for orders entered

  • Understand customer needs and requirements by keeping up to date with CWP products and their availability

  • Assist sales representatives with customer queries

  • Work with Purchasing, Operations and Warehouse staff to keep customers informed regarding delivery dates and status of their orders in a timely manner

  • Work closely with Technical Support Officers to provide timely support for customer queries of a technical nature

  • Adhere to the values of CW Products

Qualifications:

  • Current drivers license essential
  • Previous experience in a similar role essential
  • Previous experience in the window furnishings industry advantageous

Any successful candidate must respect and adhere to the CW Products Team Trademark – "To Be Committed,Professional and Reliable" at all times.

If you have all of the above skills are a team player with a work ethic that shows drive and attention to detail and want to apply for this position then click 'APPLY NOW' or forward your resume to Jessica Nixon

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