TtW Team Leader

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

We have an exciting opportunity for a driven Team Leader to lead and inspire our enthusiastic team in Hervey Bay. This leadership opportunity will lead and coordinate the day-to-day activities of our team, as well as provide coaching and mentoring to achieve program objectives and drive performance. As the Team Leader, you will work collaboratively to deliver quality services that enhance the lives of our young people by focusing on their strengths and inherent abilities.

Your role will include:

• Lead our Hervey Bay team to boost site performance, achieve KPIs, and enhance employer engagement.

• Oversee the site operations with a strengths-based, client centered approach while also maintaining a strong outcome focus.

• Guide and nurture a high-performing team by fostering a team culture that encourages professionalism, exceptional service, and outstanding results.

• Offer guidance to employers and the team regarding labour market concepts, opportunities, and incentives.

• Identify skill shortages in the local labour market and develop employer focused strategies to support the team to transition young people into sustainable employment.

• Proactively collaborate and consult with key labour hire agencies and local employers to establish and sustain ongoing employment opportunities.

what we are looking for

You're a natural leader who embraces fresh ideas and ways of working. Your practice is client-focused and are committed to helping young people see greatness in themselves. You believe in doing things well and taking pride in your work.

In addition, you also possess:

• Established experience in leading a dynamic medium-sized team, showcasing adept guidance & mentorship skills, and the ability to lead staff toward the successful achievement of organisational objectives.

• Relevant leadership experience in Employment Services is considered advantageous.

• Solid understanding of the local labour market as well as the barriers to employment faced by disadvantaged young people and demonstrated knowledge and understanding of program contract, systems, KPIS and the ability to drive outcomes.

• Well-developed communication, liaison, and networking skills with the ability to influence and negotiate across internal and external stakeholders.

• You are passionate about what you do. To you this is not just a job, it is your career – a choice that you make every day

• Your practice is client focused; our young people are at the heart of it and you genuinely want to make a difference in their lives

our program

Transition to Work (TtW) is the Australian Government's youth specialist employment service that supports young people to develop practical skills to gain employment or connect with education or training. At yourtown, we understand everyone is unique – and so is their journey to finding work. We don't just help with the job hunt. We provide tailored, youth-focused support for young people to get work, skills and practical help to transform their lives.

What distinguishes Transition to Work from other government services is that we are a choice program; our members have the choice to engage with our program. Our dedicated team collaborates closely with young people, tailoring a blend of activities and services to support their employment, education, and personal aspirations.

yourtown has been delivering youth specialist Employment Services for 18 years and is a well-respected, long-term Transition to Work provider. Come join our Transition to Work program where you can make a positive impact on the lives of young people within the community.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay

• monthly RDOs

• access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays

• regular line supervision and support plus internal practice supervision

• opportunities for internal and external professional development

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

We require a cover letter as part of your application. Your cover letter should detail your relevant skills, experiences, and why you believe you are a good fit for this role. Please provide specific examples that demonstrate your skills.

Contact: Kerry Smith | Talent Acquisition Specialist | [email protected]

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work