ER Specialist

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness.  Join the solution.  

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave 

• Flexible working arrangements 

• Purchased leave 

• 17.5% leave loading 

• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

This is a part-time (up to 30.4 hours per week) max-term role until February 2026, with the possibility of extension. Days and hours of work are flexible with hybrid work options available.

• In consultation with the People Experience Manager, providing expert guidance to managers in resolving complex employee relations matters, including high-risk performance, misconduct, and grievance cases., ensuring compliance with legislation, policy, and enterprise agreements.
• Supporting managers in conducting procedurally fair and compliant investigations and formal processes, escalating complex or high-risk matters to the People Experience Manager as required.
• Advising on employee-related aspects of organisational change, including restructures, consultation, and role transitions, ensuring compliance with industrial obligations and organisational values.
• Providing high-level advice and guidance on employee relations and industrial relations matters including performance management, misconduct, grievances, and procedural fairness.
• Maintain accurate and up-to-date case records in accordance with organisational requirements, ensuring appropriate documentation of advice, actions, and outcomes.
• Identify and escalate serious matters such as child safety concerns, harassment, discrimination, or reportable conduct through appropriate organisational channels.
• Ensuring consistent, values-aligned practices in the management of complex people issues across the organisation.
• Coach and support People Experience Advisors in managing lower-risk casework, including performance management, misconduct, and return-to-work processes, while keeping the People Experience Manager informed of any emerging risks or trends.
• Build capability and confidence in leaders across the organisation by providing guidance, tools, and practical coaching to support consistent, values-aligned people management.

• A relevant tertiary qualification in Human Resources, Industrial Relations, Employment Law, or any other related discipline (highly desired).
• Demonstrated experience in managing complex employee relations matters, including performance management, investigations, grievances, and workplace misconduct, within a values-driven or community-focused organisation.
• Strong working knowledge of employment legislation, modern awards (particularly the SCHADS Award), and enterprise agreements, including the ability to interpret and apply industrial instruments in practical workplace contexts.
• Proven ability to provide practical, solutions-focused advice to managers and team members on sensitive people matters, balancing compliance, fairness, and organisational values.
• Well-developed interpersonal and communication skills, with the ability to build credibility, influence stakeholders, and navigate complex workplace dynamics with professionalism and discretion.
• Experience coaching or mentoring others, including supporting less experienced HR practitioners and leaders to build confidence and capability in people management.
• Strong organisational and documentation skills, including the ability to maintain accurate records, manage competing priorities, and ensure procedural compliance.
• Demonstrated understanding of, and commitment to, child safety principles, including the ability to identify and escalate child safety concerns in accordance with relevant legislation and organisational procedures.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Applications close 5 October 2025. If you have any questions about the role, please contact Samantha Johnson on

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. 

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.