Homeless to Housing Manager

2 weeks ago

Rockhampton, Queensland, Australia Central Queensland Indigenous Development Ltd Full time $60,000 - $90,000 per year

Role Purpose

The Manager's primary role is to support, implement and continuously improve structured, best practice service delivery that systematically engages clients to resolve challenges and improve their wellbeing.

Key Responsibilities and Duties

Lead the Housing Service teams

Manage and intake and allocation of clients who have been referred to the services

Monitor caseloads and case plans and ensure clients are progressing towards goals

Provide leadership to staff on service delivery to clients, allocation of internal resources service delivery and support staff development by providing relevant advice to Executive

Achieving team and service delivery performance objectives including client satisfaction

Ensure quality assurance processes are embedded in service delivery and lead complaint resolution

Contribute to reporting, business plans and promotional activity

Be accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans

Lead and monitor the recruitment, performance, development, and wellbeing of staff members

Develop and maintain positive and professional relationships with government departments, external stakeholders, service providers and community

Represent CQID at relevant designated external meetings and forums

Be accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans

Contribute to reporting, business plans and promotional activity

Participate in and contribute to the organisation's compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)

At all times work within CQID's Workplace Health & Safety Policies and Procedures

Other responsibilities as directed by the General Manager Social Services

Deliverables after 6 months in the role

Staff working collaboratively

On target service delivery

Qualifications and experience

To be successful in this role you will need to demonstrate capability in the following areas:

Essential

Holds a current C Class Queensland Driver's Licence

Current Working with Children Check, 'Blue Card'

Holds or is willing to obtain a First Aid and CPR Certificate

Desirable

Tertiary studies in relevant discipline

Certificate in Community Services

Experience related Homelessness service delivery

Experience at successful service delivery to Aboriginal and Torres Strait Islander people

Experienced in client engagement and case collaboration

Skills and Attributes

Essential

Aboriginal and/or Torres Strait Islander heritage - (Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants)

Competent in use of Microsoft Office software

Physical ability to undertake job responsibilities

Ability to communicate effectively; spoken and written

Self-starter, motivates and able to self-manager work tasks

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