IT Services Engineer

About DJC Systems:
Channel partner 501 award winners 5 years running.
Super friendly, enjoyable working environment
Full-time role – hybrid working encouraged

DJC Systems provides end to end technology solutions for small and medium-sized businesses and is looking to expand into the South-East Queensland market. Their well-established long-term client base and ongoing referral business has seen DJC Systems on a continuous growth path. DJC are ahead of the game when it comes to Microsoft Azure & cloud technologies, providing fit-for-purpose solutions that see business enablement. With an employee footprint of over 70 staff based in multiple locations, DJC continue to find themselves driven towards service excellence and team performance with a super friendly yet driven team. They are a big competitor, climbing fast.

"We have fantastic clients that are growing, we have fantastic staff that we are helping to grow, and we're supporting their technology through that growth…. they grow….so we grow with them, our staff come first, we love our people, and we thrive on a down to earth environment opening doors as we climb the ranks of the technology space."

About the Role

We're on the hunt for a hybrid Services Engineer (level 2) who is eager to join the dynamic DJC Systems team. Are you ready to be one of the first employees and help shape our new hub office based on the GC?

We like to ensure every single team member has a big impact, experiences a fun yet-driven career, as we grow, we make sure our staff grow and come on the journey with us. Being in the shared services team, you will have the ability to work on both project delivery items as well as managed services support

You should have at least a minimum of 3 year's experience working within an MSP, and ready to up your skills and grow as an individual working in cloud space.

You will implement solutions within Microsoft centric environments:

• Cloud Migrations: Office/Microsoft 365, Azure, Sharepoint and Onedrive

• Hosted Infrastructure: VMWare and Hyperv.

• 3cx or other cloud telephony platforms

• High Availability / Data Protection: Veeam or Azure site recovery.

So, an advanced understanding of cloud/server/network infrastructure and networking general principles is a must have.

What sort of person are we looking for?

• Experience interpreting and working to a set Scope of Works to effectively and efficiently meet deliverables

• Demonstrated track record of working in a technical role within an MSP (preferred) and have a broad technical focus including cloud, server infrastructure, general knowledge of networking, general knowledge of security and Office 365/Azure.

• Capability around project documentation.

• Excellent communication skills

• Attention to Detail, follow-up on outstanding items

• High level of customer service and relationship building skills

• Ability to work independently with minimal supervision – take ownership and action through to completion

• A positive, results-oriented, and customer-focused attitude

Desired Skills / Certifications:

• Tertiary Qualification (Degree, Tafe) advantage

• Microsoft Certified (windows 10, Server)

• Experience in deploying/implementing and managing O365 Migration from on-prem to O365 with SharePoint and Teams is a must

• Experience in azure however for the right candidate we offer training around this

• Minimum 3 years in an IT support role where troubleshooting is key

• Ticketing System (We use connectwise)

• Kaseya VSA Experience is an advantage

What's on Offer

• Convenient Varsity Lakes location – work close to home.

• Permanent Full-Time role working between the office, client premises and from home – Flexible work from home is strongly supported and encouraged – However, the nature of Project based work requires the ability to work on-site regularly as well.

• On the job training and support from your peers, with a permanent escalation point when required.

• Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications

• Positive, relaxed yet professional environment where every individual is valued.

• A competitive salary package will be offered dependant on qualifications and experience.
  
  

Ready to join

If you are ready to build your career with a company that prides itself on providing exceptional customer service and building a strong team, then send your application in now

Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role.