Allied Health Receptionist

Position title: Full-time receptionist

Location: 4D Health and Performance. Sydney CBD

Reports to: Clinical Director

Employment conditions: Full-time - Salaried

JOB PURPOSE:

• To lead the reception team and support therapists to ensure consistent, outstanding client experiences;

• This includes:

• Overseeing the adherence to systems, policies and procedures, and developing new systems to enhance consistent performance,

• Lead reception team to ensure all responsibilities are met and tasks completed on time,

• Nurturing referral relationships and helping create new referral relationships,

• Managing staff and contributing to a harmonious work environment and culture.

KEY RESPONSIBILITIES:

Client relationships

• Meet and greet clients, ensuring a great first impression.

• Answer phone queries and convert bookings at a high level.

• Accurately book client appointments.

• Accurately bill clients and third parties such as Workcover, NDIS, Medicare and DVA.

• Provide outstanding customer service to optimise client experience and progress them along the "ladder of loyalty" to become raving fans.

• Maintain a clean and tidy reception and waiting room area.

• Oversee the automation of client communication (SMS & Email) using "Cliniko" and "Cliniqapps".

Operations

• Ensure that daily and weekly tasks assigned by are completed and up to date.

• Oversee and ensure the accuracy of end-of-day and end-of-week reconciling and banking.

• Ensure office consumables and equipment are ordered on time and within the monthly budget.

• Oversee product/stock ordering to ensure the clinic is always fully stocked with frequently sold items

• Oversee the collection of outstanding debts from third parties including Workcover, NDIS, DVA and Medicare.

• Ensure a safe workplace according to OHS standards and policies.

• Oversee the adherence to 4D  policies and procedures, and create new systems as required.

• Ensure weekly statistical dashboarding is completed.

• Participate, contribute and help lead the development and delivery of 4D's strategic plan and growth goals

Marketing & public relations

• Track and organise referrer visits by therapist team, including GP inservices and lunches, specialist and surgeon visits, and visits to any other relevant referring party or agency

• Assist in distributing online content for prospective and current clients, as well as referral partners, including online blogs, Facebook Posts, Instagram videos and photos.

• Help manage and run 4D's Facebook and Instagram page in collaboration with the Director and the rest of the Team.

• Assist in engaging prospective referral partners

• Assist in identifying and developing new clients, referrers and markets for The Clinic.

Leadership & Team

• Contribute to team culture by communicating respectfully and courteously with other team members, collaborating and respecting new ideas, and celebrating WINS.

• Provide constructive feedback in an appropriate manner as required to ensure optimal performance from all team members. Liaise with Clinic Directors as necessary.

• Help lead team huddles, meetings and workshops, to collaborate ideas and offer assistance to other team members.

• Create receptionist scripts and oversee the implementation to ensure consistent answers to frequently asked queries.

QUALIFICATIONS & EXPERIENCE:

• 2+ years of customer service experience ideal.

• Leadership and management skills and experience ideal.

• Computer, online and social media skills and experience essential.

-Allied Health reception experience preferred, but not necessary.

WHY WORK AT 4D?:

• A fun work and fast-paced environment
• Flexible working schedule
• Ongoing training and supportive team
• Access to state-of-the-art training facility
• The opportunity to join 4D Health & Performance during a key growth period
• Work closely with health professionals to provide the best possible outcome for our client's health and fitness