Customer Advisor

1 week ago

Frankston, Australia NAB Full time $60,000 - $80,000 per year
  • Customer Advisor Role based in our Frankston Branch
  • Full-time role Monday - Friday 8:45am - 5pm availability required
  • Build your career in Banking with ample opportunities to learn, grow and achieve, all while making a positive difference? for our customers and communities

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this role, you will:

  • Support our Frankston branch by being the first point of contact for our customers
  • Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way
  • Assist our customers with account opening, unsecured Lending and banking transactions
  • Ensure all customer details are accurate and up to date
  • Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure

What you'll bring:

  • Proven experience in customer service roles
  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
  • An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • A passion to undertake ongoing training and development to enhance your career development

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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