Client Advisor

**Client Advisor**
- **Leading not-for-profit, values based organisation**:

- **Great working environment and salary packaging benefits**

**What YOU do matters**

**Key Responsibilities**:

- Provide packaged care clients with appropriate information relating to their needs
- Undertake client intake and assessments, including planning, monitoring and regular reviews
- Assist clients in the understanding of their package spend and the choices available to them
- Practice within applicable legislation while recognising and respecting the client’s right
- Actively promote and refer clients to Benetas services
- Implement best practice quality models of assessment, care plan development, implementation and evaluation

**To thrive in this role, you will have**:

- Tertiary qualifications in a health or social services related discipline or related experience (preferred but not essential)
- Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
- Excellent customer service skills
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- A positive and proactive approach to working collaboratively within a team and the broader community
- An understanding of the issues experienced by aged care clients and their carers in the home and the differing, social, spiritual and cultural needs of clients
- The ability to use initiative and work under pressure
- Competency in Microsoft Word and Excel and CRM programs

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A comprehensive on-site orientation, training, and support
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development
- Tool of Trade Vehicle

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?