Officer Equity Listing Operations

*ASX: Powering Australia's financial markets
Why join the ASX?*
When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

*We are more than a securities exchange*
The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia.

Work within this fast-paced team responsible for ensuring all relevant market information and data are administered concerning ASX listed and unlisted products. This role will give you exposure to the hub of financial markets within the Australian market. You will provide superior customer service to our customers, in line with our strong regulatory focus. As a key contributor, you will participate in projects to operationalise new products, systems or changes that have a direct impact to the Australian financial markets.

What You'll Do

• Acquire and demonstrate an understanding of the ASX's Listings and Equity Listings Operations business and related systems to facilitate the administration of ASX products
• Ensuring all relevant market information concerning ASX products that are disseminated, on or through ASX in a timely and accurate manner
• Administer ASX products and facilitate new listings including corporate actions in an environment of high customer focus and professionalism. This includes liaising with ASX listed entities and other product issuers.
• Collaborate as a team player to support customers through issue resolution, scheduled maintenance, upgrades and technical issues
• Champion the customer and manage customer queries ensuring alignment with the ASX Customer Communication Principles
• Engage and service a diverse range of customers inclusive of brokers, custodians, system vendors, and regulators
• Compile, maintain and report statistical information
• Accurate and comprehensive reporting of issues and their resolution
• Learn and familiarise yourself with ASX's BCP emergency procedures
• Identify and implement process improvements to reduce operational risk, enhance the customer experience and develop technical change
• Review operational procedures and risk controls to meet internal and external audit requirements
• Project involvement and assist in the operationalisation of new products and services or technology upgrades

What You've Done

• Previous experience in a fast paced deadline driven operational environment
• Experience in a customer facing role offering exceptional service
• Analytical experience involving the investigation of issues and problems, identifying and documenting their solutions
• Knowledge of the Australian Financial Markets and related products
• Experience in highly complex data entry and analysis of market information
• Written communication skills with ability to summarise data
• Adherence to procedures and best practice

And if you've got some of this, even better:

• Exposure to operational environments in financial industry
• Understanding of processes and systems relating to the capture, storage and processing of market data content including corporate actions
• Awareness of ASX business and market operations

What you need to enjoy and be good at for this role:

• Customer Driven & Delivery Focused – be an advocate for our customers
• Attention to detail – errors are minimised to deliver accurate outcomes.
• Demonstrates business acumen – understands the big picture and impacts
• Collaboration – can work with multiple stakeholders to deliver a common goal
• Calm under pressure – can remain focused in times of stress
• Naturally inquisitive – asks questions to ensure understanding
• Confident decision maker – make straightforward decisions and know when to seek backup
• Great communicator – able to get the message across in the best way
• Analytical thinker – can evaluate information and seek a solution
• Team player – support each other to achieve
• Collaboration – can work with multiple stakeholders to deliver a common goal

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.