Network Technical

Permanent

2 Dec :59pm

Network Technical - Specialist

Job Summary

You will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Technical Service Desk Specialist, your primary responsibilities include investigating and resolving customer incidents within contracted SLA's on a 24x7 rotating shift roster. In addition, you will be actively involved in the management and maintenance of fibre network infrastructure.

Our Global Networks & Technology Team

We believe it's the people who give purpose to our technology. That's why we're committed to staying close to our customers, and providing them the best experience, and delivering the best technology on the best network. Our mission is to build a connected future where everyone can thrive. For you, this means incredible opportunities to be challenged, innovate, and grow your career.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You'll Do

Global Networks & Technology - Security & Operations is responsible for Telstra's security and operations, protecting Telstra's assets and infrastructure.

This role is for a Network Technical Specialist . A highly customer-focused position, which places you on the front line to investigate and resolve customer incidents. This role requires you to be onsite at our Global Operations Centre (GOC) in Clayton, VIC on a 24x7 rotating roster, with the flexibility to work remotely when appropriate.

Key Responsibilities:

• Maintain a collaborative environment working in a 24/7 shift model

• Take ownership to ensure OLA's, SLA's and contractual obligations are met

• Manage the customer expectation and customer experience through a Direct to Resolver Service Desk

• Manage and maintain core operational and customer centric network infrastructure

• Work collaboratively with internal and external stakeholders
• Ability to support both operational and stakeholder improvement programs.

• Identify business improvement opportunities to support business and customer

• Contribute to root cause investigations as required

About You

Essential:

• Experience working in an 24x7 Incident Management environment

• Experience working in telecommunication transmission domains

• Solid experience within Customer and Network Service Operations

• Relevant experience and a detailed knowledge of Service Level Management processes in a large organisation. (e.g., ITIL/agile/dev ops)

• Demonstrated ability to lead and drive to an outcome

• Experience in driving continuous improvement and automation methodologies

• As well as the above, you will display strengths in prioritisation and the ability to remain engaged and focused under pressure. You have clear and concise verbal and written skills. You are customer-focused on heart - helping customers is a priority for you.

Highly desirable:

• Telecommunication, IT & Commercial/Leadership skills gained through relevant formal qualifications. a degree or on the job experience

• Understanding of power technology.

• Strong knowledge in transmission technologies such as DWDM and Fibre.

• Knowledge of satellite network earth stations.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found