Manager Customer Experience, Systems and Strategy

Manager, Customer Experience Systems and Strategy

• Provide strategic and operational management for core business systems and lead critical projects for the Commission

• Clerk Grade 11/12 with a salary range of $149,739 - $173,174 plus superannuation and leave loading

• Ongoing role based in Bathurst (with an option to work from the Sydney office)

About the role

The Greyhound Welfare & Integrity Commission (the Commission) is an independent statutory body constituted by the Greyhound Racing Act 2017. The Commission is responsible for promoting and protecting the welfare of greyhounds, safeguarding the integrity of greyhound racing and betting, and maintaining public confidence in the greyhound racing industry.

The Manager, Customer Experience, Systems and Strategy is responsible for the strategic and operational management of our core business systems, with a key focus on our e-Trac platform. In this role, you will oversee the full system lifecycle, from design and development to change management, ensuring everything is compliant with critical frameworks for cybersecurity, data governance, and records management. You will be responsible for:

• Leading the development and delivery of a portfolio of strategic projects, ensuring they're completed on time, within budget, and to a high standard.

• Driving the implementation of cybersecurity policies, ensuring our data is secure and compliant with government requirements.

• Leading system-related change initiatives, developing plans, impact analyses, and training materials to ensure a smooth transition for all users.

• Managing complex relationships with a diverse range of stakeholders, from industry participants to internal teams, ensuring they're engaged and that project deliverables are met.

• Providing ongoing technical and expert advice to various business units, assisting with reporting and troubleshooting.

About You

You are a seasoned professional with extensive project management and business systems experience. Your ability to think strategically while remaining hands-on with operational support will be key to your success in this role.

The ideal candidate will have a demonstrated history of strategically and operationally managing complex systems, overseeing the entire lifecycle from design and development to ongoing support. A strong background in applying critical frameworks for cybersecurity, data governance, and records management is essential to ensure compliance and business continuity.

You'll also be an expert in leading and implementing change management initiatives, acting as a key liaison for both internal and external stakeholders to guarantee seamless adoption and success.

To learn more about the role, please click here to download the role description.

How to Apply

Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role.

Closing Date: Monday, 6 October 2025 [10.00AM]

Contact: Anita Stjepic –

About the Greyhound Welfare and Integrity Commission

Established in 2018 under the Greyhound Racing Act 2017, the Greyhound Welfare & Integrity Commission (GWIC) is the independent regulator of the greyhound racing industry in NSW. The Commission's core mission is to promote and protect the welfare of greyhounds, safeguard the integrity of racing, and maintain public confidence in the industry.

Joining the team means you'll be part of an organisation that's driving meaningful and lasting change, ensuring a sustainable and ethical future for greyhound racing in New South Wales.

We believe diversity across our agency allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.