Client Services Manager

1 week ago

Melbourne, Victoria, Australia Your Nursing Agency Full time $80,000 - $120,000 per year

Make a real impact every day.

We're seeking a Client Services Manager based in Melbourne to support our healthcare clients and frontline staff. You'll lead communications, drive client satisfaction, and align recruitment and rostering functions—all while ensuring the delivery of exceptional care outcomes.

Your Key Responsibilities

Client Relationship Management

  • Be the primary contact for clients, building trust and tailored solutions
  • Address inquiries and feedback promptly, ensuring satisfaction and retention

Service Delivery & Rostering

  • Collaborate with Allocations & Recruitment to meet staffing needs
  • Coordinate roster coverage and ensure optimal service delivery
  • Proactively solve issues and support operational excellence

Field Staff Support

  • Oversee coordination and performance support for nursing and care staff
  • Promote a safe and supportive environment for our field team

Leadership & Team Collaboration

  • Lead and mentor customer service team members
  • Foster a culture of collaboration, growth, and high standards

Administration & Continuous Improvement

  • Maintain accurate records and generate regular performance reports
  • Contribute to process enhancements and best practice initiatives

What we're looking for

  • Experience in client service, workforce coordination, or healthcare operations
  • Registered Nurse experience desirable
  • Confidence communicating with stakeholders at all levels
  • A solutions-focused mindset and ability to prioritise on the go
  • Strong admin and rostering experience (health sector preferred)
  • Ability to lead and influence a team while working collaboratively
  • A passion for improving service outcomes and a commitment to safety

Why Join YNA?

  • Be part of a respected, national healthcare staffing agency.
  • Lead a high-impact region with clear potential for growth and innovation.
  • Collaborate with a supportive national operations team.
  • Contribute meaningfully to Australia's healthcare workforce and patient outcomes.

Diversity and Inclusion

YNA is committed to building an inclusive and diverse workforce. We encourage applications from people of all cultural backgrounds, including those who identify as Aboriginal and/or Torres Strait Islander.

Apply now and grow your career with YNA.

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