Member Services Associate

2 days ago

Brisbane, Queensland, Australia Clarence Professional Offices (Brisbane) Full time $60,000 - $80,000 per year

We are on the lookout for a Member Services professional to join our Melbourne CBD team. Team Leader opportunity available for the right candidate.

Clarence-Workplaces for Professionals offers contemporary, flexible serviced workplaces in Sydney CBD, Melbourne and Brisbane. We help and support our members establish and grow their own independent firms. We are boutique, changing the way professionals work and collaborate.

About the Role

  • As a Clarence advocate, you would be responsible for developing and maintaining strong relationships with all members and providing them with exceptional customer service and support at all times.
  • This is a dynamic role for someone who is highly personable, can prioritise, multitask, and thrives on connecting with people.
  • You will join a passionate and fast-moving team. We are all about team support, and no job is too big or too small for our team

Key Responsibilities

  • Greeting members and their guests
  • Answering phones, directing calls and taking accurate messages
  • Managing meeting room bookings, arranging catering and other services when required, including setting up for events.
  • Providing general administration and office support for members
  • Continuously building and strengthening the relationship with our new and existing members
  • Assisting with set-up of offices for new and existing members
  • Assisting the technology team with basic onsite IT requests/setups when required
  • Other general tasks as needed, e.g. essential cleaning duties, keeping communal areas neat and tidy

About you

  • Prior experience in a client-facing role is highly desirable
  • Exceptional interpersonal/communication skills
  • Outstanding organisational and time management skills
  • Excellent attention to detail
  • Ability to create and maintain strong working relationships with colleagues, clients and external suppliers
  • Eagerness to learn
  • Be well presented
  • Experience using Microsoft Office suite and being tech literate is desirable
  • Experience leading small teams is a plus

Benefits

  • The people We pride ourselves on creating a great place to work for both our members and you
  • Additional leave day on your work anniversary
  • Access to Employee Assistance Program
  • Access to discounts and cashback platform
  • Education support and learning opportunities
  • Work from a modern CBD workspace
  • End of journey trip facilities

To learn more about us, visit the Clarence Professional Group website's careers page. If this sounds like a great opportunity that suits your skills and interests, apply NOW

Recruitment for the role will be done in-house. Applicants via recruiters will not be considered.

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