Scheduler & Service Administrator

4 days ago

Baldivis, Western Australia Nikki Chamberlain Coaching Pty Ltd Full time $40,000 - $60,000 per year

Scheduler & Service Administrator

  • Permanent part time position $30/hr; immediate start
  • Work from home (school hours)
  • Fantastic culture and supportive working environment

Specialized Garage Doors is a family run business with an exceptional reputation for service and caring about our customers. You only have to look at our Google Reviews to see how much we care. After steadily growing for 7 years, the new owner has plans to scale and grow, while still holding the same values for our customers and the fantastic culture within our team. We both supply and install new garage doors, as well as offering maintenance services to our customer base in the Mandurah and Rockingham areas. This presents an exciting opportunity to join a committed, fun and growing team.

Position Description: Scheduler & Service Administrator

We are seeking an enthusiastic, highly organised and friendly Scheduler & Service Administrator to join our team who is either experienced, or willing to learn and develop. In this role, you will be 'front of office' (aka the point of call on emails and phone), while working from the comfort of home. You'll be responsible for providing administrative support by working with the service and installation team, as well as exceptional customer support, to ensure the smooth running of our operations.

Key Responsibilities:

Reporting to the Business Manager, the successful candidate will work with the staff and subcontractors to ensure smooth operations and growth in our business by:

  • Scheduling daily service and maintenance work;
  • Scheduling weekly installations in collaborations with customers, subcontractors and suppliers;
  • Inputting data;
  • Scan and file documents;
  • Greeting and caring for customers;
  • Answering phone calls and email enquiries;
  • End of month requirements;
  • Setting up customer and supplier accounts
  • Coordinating orders and logistics with suppliers;
  • Liaise with other employees as the main 'go to person' for daily operations;
  • Maintain professional and friendly communication with referral partners;
  • Other administrative functions.

Requirements:

  • Strong attention to detail;
  • Exceptional organisational skills;
  • Ability to handle a large volume of 'moving parts' each day;
  • Ability to multitask and prioritise workload effectively;
  • Positive can-do attitude and happy to take the initiative and 'work outside the box' when required.
  • Excellent communication skills, both written and verbal;
  • Familiarity with cloud based software and general 'tech savviness';
  • Experience in a similar role is advantageous, but not essential
  • Ability to work well in a team environment; and
  • Looking for a long term position in a stable company

Why Join our Team:

  • Immediate Start
  • Career Progression and Development
  • Work from home, in school hours
  • Friendly team environment

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