Customer Service Team Leader

7 days ago

Kewdale, Western Australia Direct Couriers Pty Ltd Full time $60,000 - $90,000 per year
  • Perth Branch
  • Monday to Friday
  • 9:30sm - 06:00pm
  • Parking on site
  • Available for immediate start

Who are Direct Couriers?

Direct Couriers is an Australian-based courier company that specializes in providing express delivery services across various industries. Established in 1983, Direct Couriers has grown to become one of the leading logistics and transportation companies in Australia. We offer a wide range of delivery solutions, including same-day, overnight, and international courier services, catering to the needs of businesses of all sizes.

With a workforce of over 1,500 across Australia and New Zealand, Direct Couriers is known for our reliability, flexibility and commitment to delivering exceptional services to its customers seeking reliable courier and logistics solutions.

What's the role?

Based out of our Perth branch in Kewdale, as a Customer Service Team Leader, you will be responsible for providing a high degree of guidance and direction to the customer service team. You will be responsible for motivating the team and providing training and education on department processes and to ensure all clients are given the highest level of customer service and are dealt with in an efficient and courteous manner.

Why should you apply?

As a Customer Service Team Leader within logistics/transport, you will be faced with new challenges and queries each day when engaging with customers and staff which keeps the role both busy and exciting.

Although previous customer service experience is preferred, no transport experience is necessary as ongoing training will be provided along with the opportunity to master different technologies, multi-task and problem solve.

What you need is:

To be successful, the ideal applicant will have the following skills, attributes and experience:

  • Previous experience working in customer centric roles
  • Experience in a supervisory or team leader roles
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Attention to detail
  • Ability to multi-task
  • Good understanding of the geographical suburbs in and around Perth
  • Sound computer knowledge (customer service software and Microsoft Office Suite)
  • Resilience, passion and ability to work at pace and under pressure
  • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

If you would like to join a growing company that values their staff and offers a challenging and dynamic position, then click on 'apply now' and forward your application today

Please note, only shortlisted candidates will be contacted.  No Agencies Please.

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